Customer Service Advisor
2 months ago
Responsibilities:
- Provide exceptional customer service to clients in the financial services market
- Answer incoming calls and respond to customer inquiries promptly and professionally
- Assist customers with account inquiries, transactions, and problem resolution
- Analyze customer needs and recommend appropriate financial products or services
- Process customer requests, such as account updates, address changes, and account closures
- Maintain accurate and detailed customer records in the company database-Dragon 2000 DMS experience preferable
- Collaborate with other team members to ensure customer satisfaction
**Skills**:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities to effectively address customer concerns
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of financial services products and industry regulations is a plus
- Ability to work well in a team-oriented environment
This position offers a competitive salary and benefits package. The company provides opportunities for career growth and professional development. If you have a passion for customer service and are interested in the financial services market, we encourage you to apply.
**Salary**: £20,150.00-£25,187.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Clydebank: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
Application deadline: 15/09/2023
Expected start date: 25/09/2023
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