Current jobs related to B&q Customer Service Advisor - Clydebank - Ascensos
-
Customer Service Advisor
3 months ago
Clydebank, United Kingdom Headway Recruitment Full timePrestigous banking client looking for temporary Customer Service Advisors - Long term temp oportunity Customer Service Advisor Do you have experience working with customers? Looking for an exciting role? Look no further! Our client, a large high street banking organisation has a number of temporary ongoing positions for Customer Service Advisor. The...
-
Travel Advisor for Marine and Offshore Services
1 month ago
Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full timeOverview The position of a Travel Advisor embodies the exceptional level of customer support and attention that enhances the experience for our clients. Travel Advisors serve as the primary point of contact for the organization, engaging with a diverse clientele to address all their travel requirements. Establishing rapport with clients through effective...
-
Christmas Customer Advisor
3 months ago
Clydebank, United Kingdom Boots Full timeSummary Job Reference: - 215042BR Clydebank, Shopping Centre Fixed Term We are now recruiting Christmas Customer Advisors for our 98 Sylvania Way Clydebank Dunbartonshire store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your...
-
Christmas Customer Advisor
7 days ago
Clydebank, United Kingdom UK Stores Remote Work Freelance Full timeChristmas Customer Advisor Job Description Christmas Customer Advisor Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. Whilst this is a temporary...
-
Customer Experience Specialist
1 week ago
Clydebank, West Dunbartonshire, United Kingdom BT Group Full timeAbout the RoleWe're looking for a talented individual to join our team as a Retail Advisor. As a Retail Advisor, you'll be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.What You'll DoProvide personalized service to customers, answering their questions and helping them find the right...
-
Customer Experience Specialist
1 week ago
Clydebank, West Dunbartonshire, United Kingdom BT Group Full timeAbout the RoleWe're looking for a talented individual to join our team as a Retail Advisor. As a Retail Advisor, you'll be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.What You'll DoProvide personalized service to customers, answering their questions and helping them find the right...
-
Enabling Services Advisor
2 days ago
Clydebank, United Kingdom West College Scotland Full timeJob Title: Enabling Services AdvisorWest College Scotland is seeking a highly motivated and student-centred individual to join our Enabling Services Team as an Enabling Services Advisor.About the RoleThis temporary post presents an excellent opportunity to play a key role in supporting students with a range of additional support needs. As an Enabling...
-
Enabling Services Advisor
2 days ago
Clydebank, United Kingdom West College Scotland Full timeJob Title: Enabling Services AdvisorWest College Scotland is seeking a highly motivated and student-centred individual to join our Enabling Services Team as an Enabling Services Advisor.About the RoleThis temporary post presents an excellent opportunity to play a key role in supporting students with a range of additional support needs. As an Enabling...
-
Customer Acquisition Specialist
2 weeks ago
Clydebank, West Dunbartonshire, United Kingdom Cash Generator Full timeCash Generator Clydebank Job OpportunityWe are seeking a highly motivated and results-driven Sales Advisor to join our Cash Generator Clydebank Sales Team in a Full-time capacity.Key Responsibilities:Generate sales and drive revenue growth for the Cash Generator Clydebank store.Build and maintain strong relationships with customers to increase sales and...
-
Customer Acquisition Specialist
2 weeks ago
Clydebank, West Dunbartonshire, United Kingdom Cash Generator Full timeCash Generator Clydebank Job OpportunityWe are seeking a highly motivated and results-driven Sales Advisor to join our Cash Generator Clydebank Sales Team in a Full-time capacity.Key Responsibilities:Generate sales and drive revenue growth for the Cash Generator Clydebank store.Build and maintain strong relationships with customers to increase sales and...
-
Lead Travel Advisor
1 month ago
Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full timeOverview The position of Lead Travel Advisor embodies the pinnacle of our client-focused ethos by delivering unparalleled levels of service and support. Building upon the foundation established by the Travel Advisor role, the Lead Travel Advisor is dedicated to crafting exceptional client experiences. The effective use of communication strategies and...
-
Retail Advisor
2 weeks ago
Clydebank, United Kingdom EE Retail Full timeRetail Advisor Working Hours - 18 Location - Clydebank £12.34 p/h plus 20% on target commission Everyone's welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...
-
Retail Advisor
5 days ago
Clydebank, United Kingdom EE Retail Full timeRetail Advisor Working Hours - 18 Location - Clydebank £12.34 p/h plus 20% on target commission Everyone's welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...
-
Retail Advisor
2 weeks ago
Clydebank, United Kingdom BT Group Full timeRetail Advisor Working Hours – 18 Location – Clydebank £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products...
-
Receptionist/customer Service Advisor
4 months ago
Clydebank, United Kingdom AutoFusion Repairs Full timewe are looking to hire an experienced reliable receptionist to join out 5-star team, being a team player is vital to us at Autofusion Repairs, however you will also be required to work on your own initiative. Here at Autofusion Repairs, we believe that first impressions count, and that outstanding service should begin at the moment the customer enters the...
-
Customer Service Representative
3 weeks ago
Clydebank, West Dunbartonshire, United Kingdom Asda Express Full timeJob Summary:We are seeking a highly motivated and customer-focused Retail Assistant to join our team at Asda Express. As a Retail Assistant, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key Responsibilities:Customer Service: Provide outstanding customer service to our customers, responding...
-
Customer Service Representative
3 weeks ago
Clydebank, West Dunbartonshire, United Kingdom Jollyes Petfood Superstores Full timePet Sales Assistant Job DescriptionAbout Jollyes Petfood SuperstoresJollyes Petfood Superstores is a leading pet superstore chain with over 50 years of experience and over 100 stores across the United Kingdom and Northern Ireland. We offer a unique shopping experience, combining a wide range of pet products with affordable grooming services and veterinary...
-
Customer Service Representative
3 weeks ago
Clydebank, West Dunbartonshire, United Kingdom Jollyes Petfood Superstores Full timePet Sales Assistant Job DescriptionAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Pet Sales Assistant at Jollyes Petfood Superstores. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting responsible pet ownership, and contributing to the overall...
-
Retail Advisor
2 weeks ago
Clydebank, United Kingdom EE Retail Full timeRetail AdvisorWorking Hours – 18Location – Clydebank£12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services....
-
Retail Advisor
2 weeks ago
Clydebank, United Kingdom EE Retail Full timeRetail AdvisorWorking Hours – 18Location – Clydebank£12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services....
B&q Customer Service Advisor
4 months ago
LOCATION
Clydebank, Scotland
TYPE
Office Based
POSITION
Full Time, Permanent
DATE POSTED
18/01/2023
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, B&Q, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
**What We’re Looking For**
Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience for our clients' means relating to their customers and being a great listener with the ability to demonstrate empathy as you understand and proactively work to resolve issues their customers experience both pre-and post-purchase.
**What To Expect**
B&Q is the UK’s leading home improvement and garden living retailer, helping customers have smarter homes since 1969.
They believe anyone can improve their home to make life better. And every day, they give millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love.
Joining the B&Q Team at Ascensos, you’ll be a big part of this, as you'll be on the front line of making the magic happen for every customer.
You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight B&Q customers will be second nature.
**Our typical shift pattern involves**: 40 hours within the week. Monday-Sunday between 8am and 8pm, on a rotational basis.
**Please note.** This position is based at our site in Clydebank.
**Your role can include, but isn’t limited to**:
- Ensuring all communication with our client’s customers are handled professionally and promptly.
- Liaising between customers and suppliers aiming to achieve customer resolution.
- Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
- Exercise great listening skills, displaying empathy as and when required.
- Adhering to quality standards and ensuring consistency in all interactions.
- Taking payments via telephone ensuring GDPR guidelines are followed.
**About You**
We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills
- Knowledge of DIY or previous trade/construction experience would be beneficial.
- Strong and positive attitude with an outgoing personality.
- Ability to build rapport and communicate effectively.
- Enjoy a creative and hardworking office environment.
- Keyboard/Computing skills.
- Fantastic communication skills.
- Ability to work as part of a team.
- Enthusiasm and passion for completing tasks to the best of your ability.
**Join #theAteam**
As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.
When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the no
