Service Advisor

4 weeks ago

Clydebank, United Kingdom GAP Hire Limited Full time

Our Team is the best in the industry - is it time for you to join us?

**The Role**:
Working on the Central Hire Desk, based in our Glasgow Head Office, the GAP Service Advisor will respond to, and resolve, customer queries relating to breakdowns, ensuring that excellent customer service is provided at all times, and that all repairs are carried out efficiently and within agreed budgets.

**How you will fill your days**:

- Manage and respond to customer queries regarding breakdowns, ensuring that queries are dealt with efficiently.
- Complete all relevant administration relating to customer queries and vehicle maintenance
- Manage daily maintenance of vehicle fleet
- Assist customers to resolve any queries they may have, providing excellent customer service at all times.
- Monitor costs agreed with suppliers to ensure that these are adhered to at all times
- Monitor maintenance budgets to ensure that these are adhered to at all times
- Monitor workload of inhouse and mobile mechanics.
- Update fleet maintenance records on a daily basis
- Monitor vehicle MOT and Services and Inspection schedules to ensure compliance
- Work closely with other departments to ensure all processes are followed
- Monitor and manage V.O.R (vehicle off road) reports

**Applicants should have**:

- Significant experience working within a high-volume, fast-paced Service Advisor role, preferably within the Hire industry
- Outstanding Customer Service
- Ability to work effectively under pressure and prioritise your workload to meet competing deadlines
- Strong attention to detail
- Effective communication skills with the ability to build strong stakeholder relationships
- Proficient in MS Office packages, specifically Excel and Word

**About Us**

We're looking to recruit the best talent the industry to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as staff incentives and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote from within.

Benefits include:

- Competitive salary and bonus scheme.
- Employer Contributory Pension Scheme.
- Life Assurance.
- Up to 25 days annual leave plus public holidays.
- The option to buy up to 5 days additional leave.
- Employee Welfare Fund (company funded social events).
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests).

So what next?
If you fit the profile and are up to the challenge, we would love to hear from you
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER.

**Job Types**: Full-time, Permanent

**Salary**: £20,606.88-£25,042.72 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- CLYDEBANK: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in CLYDEBANK

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