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Wickes Customer Service Advisor
3 months ago
LOCATION
Clydebank, Scotland
TYPE
Office Based
POSITION
Full Time, Permanent
DATE POSTED
18/01/2023
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us.
We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, B&Q, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
What We're Looking For
Do you love being around people and making them happy? If you're also a good listener and a bit of a problem solver with great communication skills, then you'll love being on the front line of making the magic happen
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.
As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience for our clients' means relating to their customers and being a great listener with the ability to demonstrate empathy as you understand and proactively work to resolve issues their customers experience both pre-and post-purchase.
What To Expect
Want to work in a customer service role where you can actually own the whole customer experience? Then come and join the Ascensos team and work on an exciting customer experience launch with our fantastic partner Wickes.
They deliver this through their high-quality range of kitchens, bathrooms, and home offices combined with outstanding Design and Installation services.
We are looking for team members to join their brand-new Installation Services Customer Experience Centre.Team members in the Installation Services Customer Experience Centre will partner with customers through their home improvement journey, helping Wickes to deliver an industry-leading experience for their customers.
You'll receive full training in all areas. It's all about being a naturally friendly, respectful, and helpful person who's a bundle of enthusiasm and positivity.And if you're skilled in the art of conversation, then using your personality to build rapport and delight B&Q customers will be second nature.
Our typical shift pattern involves: 40 hours within the week. Monday-Sunday between 8am and 8pm, on a rotational basis.
Please note. This position is based at our site in Clydebank.
Your role can include, but isn't limited to:
- You will have a critical role in guiding, supporting, and reassuring their customers through their transformation, every step of the way
- You will provide a personal 'white glove' service to customers, enhancing their design and installation services.
- You will be responsible for coordinating their customers journey from the point of purchase to completion of their chosen project
- You will proactively communicate product and service information via outbound calling, act as a liaison, answer questions, as well as identify and resolve any emerging problems that their customers might face during their installation project.
- You will build strong relationships, collaborate and problem solve with key internal stakeholders, such as Design Consultants and Installers
- You will help Wickes deliver on their promises, in style, ultimately helping their customers to feel house proud
About You
We believe that happy people keep people happy, so we're looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We're delighted to drive innovation on-site day after day, so it's a plus if you're inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
- Focus and strong attention to detail
- High level data entry skills
- Ability
