B&q Customer Service Advisor

3 weeks ago

Clydebank, United Kingdom Ascensos Full time

LOCATION
Clydebank, Scotland
TYPE
Office Based
POSITION
Full Time, Permanent
DATE POSTED
18/01/2023

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, B&Q, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

**What We’re Looking For**

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience for our clients' means relating to their customers and being a great listener with the ability to demonstrate empathy as you understand and proactively work to resolve issues their customers experience both pre-and post-purchase.

**What To Expect**

B&Q is the UK’s leading home improvement and garden living retailer, helping customers have smarter homes since 1969.
They believe anyone can improve their home to make life better. And every day, they give millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love.
Joining the B&Q Team at Ascensos, you’ll be a big part of this, as you'll be on the front line of making the magic happen for every customer.
You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight B&Q customers will be second nature.
**Our typical shift pattern involves**: 40 hours within the week. Monday-Sunday between 8am and 8pm, on a rotational basis.
**Please note.** This position is based at our site in Clydebank.
**Your role can include, but isn’t limited to**:

- Ensuring all communication with our client’s customers are handled professionally and promptly.
- Liaising between customers and suppliers aiming to achieve customer resolution.
- Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
- Exercise great listening skills, displaying empathy as and when required.
- Adhering to quality standards and ensuring consistency in all interactions.
- Taking payments via telephone ensuring GDPR guidelines are followed.

**About You**

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills
- Knowledge of DIY or previous trade/construction experience would be beneficial.
- Strong and positive attitude with an outgoing personality.
- Ability to build rapport and communicate effectively.
- Enjoy a creative and hardworking office environment.
- Keyboard/Computing skills.
- Fantastic communication skills.
- Ability to work as part of a team.
- Enthusiasm and passion for completing tasks to the best of your ability.

**Join #theAteam**

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the no

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