Customer Services Advisor

1 week ago

Wigan, United Kingdom Wigan Council Full time

**Social Care**

***
- Adult Services

**Wigan Council**

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**Wigan Life Centre South**

**College Avenue**

**Wigan**

**WN1 1NJ**

**Salary: Grade 5, £12,351 - £13,667 per annum. £12.80 - £14.16 per hour**

**1 x 18.5 hours: 14:18pm-18:00pm Wednesday / 10:00am-18:00pm - Thursday, Friday**

**The team is essentially office based with some flexibility.**

**Your role**:
We require a Customer Service Advisor to join our busy and forward-thinking Community Adult Front Door team to support with the delivery of our service. Your role will include working as part of a multi-disciplinary team, supporting residents with a range of enquires, within Adult Social Care.

**About you**:
We’re looking for someone who is solution focused and passionate to deliver an excellent first point of contact resolution service to the residents of the Wigan Borough. Driven and confident at working in a fast-paced environment, you will have the ability to work well as part of a team and unsupervised. We will also expect to see strong communication skills both written and verbal.

You will embrace and effectively engage our residents in an asset-based conversation that seeks to understand the knowledge, skills and talents of our residents ensuring they are signposted to the relevant support access routes that could improve their health and wellbeing.

**About us**:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

Our Community Adult Front Door team is the first point of contact for Adult Social Care. It is a multi-disciplinary team that focuses on Early Intervention and Technology to support independence, wellbeing and prevention. We actively promote an asset-based approach, enhancing community knowledge and linking in with the VCSE sector. We may also be required to deal with emergency situations linked to Adults and Children’s Social Care during our extended hour’s service.

If you have the drive to support the residents of the Wigan Brough then we’d love to hear from you

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home (My Place), the office (Our Place) or the community (Your Place). We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

For further information, or an informal discussion about this role, please contact Diane Clarke on 07554515793.

To view the details relating to this position, please click the links below:
Job Specification

Privacy Notice

**Interview date: Week Commencing Monday 20th May 2024**

**salary from**

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£12,351

**contract**

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permanent

**working hours**

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part time

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- 11 59 pm- 12th May 2024

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