Customer Service Advisor

1 week ago


Wigan, Wigan, United Kingdom Apcoa Parking Full time

Customer Service Advisor (On-Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum

Are you experienced in customer service and a skilled communicator?

We have a fantastic opportunity for a Customer Service Advisor to join our team in Wigan. If you enjoy a dynamic environment, are well-organized, and have keen attention to detail, then this role is perfect for you. We prioritize exceptional service and value our team members.

We are seeking a team player with strong communication skills, ability to handle pressure, and adept at multitasking. Sound like you?

What you'll be doing:

  • Responding to customer inquiries via phone and email following APCOA service standards. Specialized training will be provided.
  • Applying knowledge of procedures, regulations, and policies to assist customers.
  • Performing administrative tasks as per KPIs and SLAs.

Responsibilities may vary according to contract requirements.

What we're seeking:

  • Customer service background
  • Satisfactory educational background
  • Strong interpersonal skills and ability to build positive relationships
  • Capacity to prioritize, multitask, and stay organized
  • Initiative-driven with a focus on positive results

Skills, interests, and qualities required:

  • Self-motivated and proactive
  • Positive interactions with colleagues and customers
  • Excellent problem-solving abilities
  • Punctual and dependable
  • Proficient in Excel

What you'll receive:

  • 37.5 hours per week
  • Full uniform
  • Training and growth opportunities
  • Company Pension
  • Employee Discount Scheme
  • Monthly complimentary staff lunch
  • Free parking
  • Earnings: £22,308

Working hours and conditions:

Monday to Friday with a lunch break, plus morning and afternoon breaks.

If this opportunity fits what you're looking for, submit your application and a member of the APCOA recruitment team will reach out to you.

APCOA promotes a diverse and inclusive workplace where all individuals are valued. Employees experience a stimulating environment with collaborative projects and a supportive atmosphere. Training opportunities enable staff to reach their full potential while striving for excellence in their role.



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