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Customer Service Advisor

3 months ago

Wigan, Wigan, United Kingdom Apcoa Parking UK Full time
The Role
Customer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27 per annum.

We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people. As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.
Shift Pattern :

Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month.
3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM
1x Hour Lunch, 2x 20 minute break.
So could you be the ideal candidate?

Do you have a passion for providing outstanding service, greeting customers with as mile and serving them with pride?
Are you able to take initiative and make choices that are right for the customers?
Do you have a desire to succeed in your role?
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
  • You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
  • You will handle inbound email queries from clients and customers. Advising them how to appeal correctly.
We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.
This includes but is not limited to:
  • Full training will be provided
  • Chance to learn multiple skills in different sectors of the parking industry.
  • Full time employment
  • Pension Scheme.
  • Hourly wage.
  • Free town centre parking