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Customer Support Advisor

3 months ago

Wigan, Wigan, United Kingdom Page Personnel Full time
Immediate start permanent position

  • Flexible working patterns

About Our Client:


The client we are working with specialises in consumer recycling & production services on both a B2C & B2B basis.

over 10,000 employees across Central Europe & UK alone, having multiple specialised divisions providing ecological and environmentally viable solutions.

Key responsibilities consist of:

  • Handle customer enquiries and complaints promptly and professionally.
  • Collaborate with team members to provide the best possible service.
  • Handle customer requests accurately, encompassing pricing policies, claims, samples, sketches, specifications, offers, general inquiries, and website training.
  • Maintain the company Management System with current customer information.
  • Contribute to defining and monitoring customer account plans and assist in data collection for these plans.
  • Attend meetings alongside the assigned Account Manager and Regional Sales Director.
  • Uphold the group's Management System pertaining to sales and commercial activities.
  • Work closely with other departments to resolve issues and escalate where necessary.
  • Monitor customer accounts and manage orders efficiently.
  • Ensure compliance with company policies and procedures.
  • Participate in team meetings and contribute to continuous improvement initiatives.
  • Record all customer interactions accurately in the CRM system.
  • Provide feedback on customer insights and trends to support business development.

The Successful Applicant:

A successful Customer Support Advisor should have:

  • A solid understanding of customer service principles and practices.
  • Strong communication skills, with the ability to build relationships with customers.
  • Good problemsolving abilities and a keen eye for detail.
  • Experience in a similar role within the Industrial industry.
  • Proficiency in using CRM systems and Microsoft Office suite.

What's on Offer:

  • Ongoing training and development
  • 23 Days holiday a year plus Bank Holidays, Increasing within service.
  • Contributory pension scheme
  • Cycle to work scheme
  • Opportunity to work in a collaborative and supportive team environment.
  • Stable employment with a reputable company in the Industrial/Manufacturing industry.
  • Great accessible location within local amenities