Sales and Customer Service Representative
6 days ago
About the Role:
We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Wigan. As a Sales and Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences and driving sales growth.
Key Responsibilities:
- Manage the diary to optimize sales and service appointments, ensuring a perfect mix of new and existing customers.
- Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
- Personalize welcome calls to maximize attendance and show appreciation for the benefits of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible.
- Manage relationships with existing and potential customers to offer appropriate promotions, appointments, and hearing solutions.
- Ensure the store appearance meets Amplifon guidelines and standards, including visual merchandising, promotional campaigns, and general cleanliness.
- Manage stock levels to ensure the right amount of products are available.
Requirements:
- Total customer devotion, being a real people champion to ensure the clinic is successful and customer needs are met.
- Computer literacy, including basic knowledge of Outlook, Teams, OneDrive, and previous experience with internal databases or appointment booking systems.
- Sales skills, with the ability to support audiologists in achieving sales targets.
- A proactive mindset, with a willingness to be flexible, agile, and react positively to change.
- Ability to develop strong working relationships with other HAAs, CCCs, and Support Office departments.
- Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
- Understanding of and commitment to the Amplifon vision and values.
- Strong organizational skills, with the ability to plan and prioritize your own workload.
About Amplifon:
Amplifon is a global leader in the hearing care industry, dedicated to delivering exceptional customer experiences and driving sales growth. We offer world-class training, international opportunities, and a close-knit global team.
What We Offer:
- Development opportunities towards more senior roles within the company.
- A competitive salary and variable commission scheme.
- A dynamic and supportive work environment.
How to Apply:
Apply now to join our network of passionate Sales and Customer Service Advisors and take the first step towards a rewarding career with Amplifon.
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