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Sales and Customer Service Representative

2 months ago

Wigan, Wigan, United Kingdom Amplifon Full time
Role Overview

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Wigan. As a key member of our high street branch, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Manage the diary to optimize sales and service appointments, ensuring a seamless customer experience.
  • Develop and maintain strong relationships with existing and potential customers, identifying opportunities to increase clinic performance and revenue.
  • Personalize welcome calls to maximize attendance and drive revenue growth.
  • Play an active role in generating revenue by scheduling appointments and promoting add-on products where appropriate.
  • Manage stock levels and maintain a visually appealing store environment in line with Amplifon guidelines.
Requirements
  • Excellent customer service skills, with a strong focus on delivering exceptional experiences.
  • Proven sales skills, with the ability to support audiologists in achieving sales targets.
  • Computer literate, with basic knowledge of Outlook, Teams, and OneDrive.
  • A proactive mindset, with a willingness to be flexible and adapt to changing circumstances.
  • Strong organizational skills, with the ability to plan and prioritize your own workload.
About Amplifon

Amplifon is a global leader in the hearing care industry, dedicated to delivering exceptional customer experiences and driving business growth. As a Sales and Customer Service Advisor, you will be part of a close-knit team that values innovation, collaboration, and customer satisfaction.