Sales and Customer Service Representative

2 weeks ago

Wigan, Wigan, United Kingdom Amplifon Full time
{"title": "Sales and Customer Service Advisor", "description": "Role Overview

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Wigan.

As a Sales and Customer Service Advisor, you will be responsible for managing the diary, making calls to customers, and providing a warm welcome to anyone who visits our shop.

You will also be expected to work closely with our audiologists to achieve sales targets and provide exceptional customer service.

Key Responsibilities
  • Manage the diary to ensure a perfect mix of sales and service appointments for new and existing customers.
  • Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
  • Personalize welcome calls for new and existing customers to maximize attendance and drive revenue.
  • Play an active role in generating revenue by scheduling appointments and promoting add-on products.
  • Manage relationships with existing and potential customers to offer appropriate promotions and hearing solutions.
  • Ensure the store appearance meets Amplifon guidelines and standards.
  • Manage stock levels to ensure the right amount of products are available.
Requirements
  • Total customer devotion and a people champion mindset.
  • Computer literacy, including basic knowledge of Outlook, Teams, and OneDrive.
  • Sales skills and ability to support audiologists in achieving sales targets.
  • Pro-active mindset, flexibility, and ability to react positively to change.
  • Strong organizational skills and ability to plan and prioritize workload.
  • Commitment to Amplifon's vision and values.
About Amplifon

Amplifon is a global company that offers world-class training and international opportunities. We are committed to delivering exceptional customer service and care.

We are looking for the right person for this role, and we believe the right attitude is key. If you are a motivated and customer-focused individual, we encourage you to apply.

", "lang_code": "en-US"}

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