Business Support Lead

3 months ago

Colchester, United Kingdom Shore Full time

We are a leading building control consultancy firm based in the UK, dedicated to ensuring the highest standards in construction and safety compliance. Our team of experts works closely with clients across various industries to deliver exceptional building control solutions. As we continue to expand, we are seeking a dynamic and proactive Business Support Lead to join our team and play a pivotal role in our continued success

**Job Summary**

As the Business Support Lead, you will be responsible for overseeing the smooth and efficient operations of our office, providing critical support to both our internal team and external clients. This multifaceted role requires a strong leader with exceptional organisational, communication, and problem-solving skills to ensure the seamless delivery of administrative and operational processes..

**Responsibilities and Duties**

**Office Operations Management**:

- Maintain a professional and welcoming office environment.
- Manage daily office activities and ensure all resources are readily available.
- Implement and improve administrative systems and procedures for increased efficiency.
- Oversee office maintenance, security, and equipment needs.
- Provide support to the QA function

**Business Support and Client Relations**:

- Provide support to senior management in coordinating meetings, scheduling, and managing agendas.
- Act as the primary point of contact for clients, addressing inquiries, and ensuring excellent service delivery.
- Assist in completing PPQ/PQQ’s
- Maintain client databases, records, and documentation accurately and confidentially.
- Assist in preparing reports, proposals, and presentations as required.

**Financial Management**:

- Collaborate with the finance department to manage office budgets, expenses, and invoicing.
- Monitor financial transactions, ensuring accuracy and compliance with company policies.

**Team Support and Leadership**:

- Supervise and mentor business support staff, ensuring a motivated and productive team.
- Foster a positive and collaborative work culture, promoting teamwork and open communication.

**Supplier Management**:

- Liaise with suppliers and service providers to negotiate contracts and ensure cost-effective solutions.
- Monitor vendor performance and maintain a positive working relationship.

**What We’re looking for in an Business Support Lead**:

- Proven experience as an Office Manager or in a similar administrative leadership role.
- Strong background in business support and client-facing responsibilities.
- Experience of working with bespoke software.
- Excellent organisational and time-management skills with a keen eye for detail.
- Proficient in Microsoft Office Suite and office management software.
- Exceptional communication, both written and verbal, and strong interpersonal skills.
- Ability to handle multiple tasks simultaneously and prioritise effectively.
- Leadership abilities with a track record of team management and motivation.
- Familiarity with financial management, budgeting, and invoicing processes.

Please note that we may elect to close the job early should we receive a sufficient number of applicants.

**Job Types**: Full-time, Permanent

**Salary**: From £32,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
All staff working from the office are requested to take regular LFT's, work surfaces are sanitised and temperature checks undertaken on arrival

Work Location: In person

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