Regional EMEA P2P Lead

5 days ago

Colchester, Essex, United Kingdom Informa Global Support Full time
Job Description

**Job Summary**

We are seeking an experienced and skilled Regional EMEA P2P Lead to join our team at Informa Global Support. The successful candidate will be responsible for setting the strategic direction for the P2P process area and driving performance through defined measures and continuous improvement.

Key Responsibilities

  • Strategic Leadership
    • Develop and execute an effective P2P strategy for the EMEA region.
    • Lead the P2P delivery team to ensure overall P2P performance meets SLA, KPI, and customer satisfaction targets.
    • Manage the P2P service delivered by the BPO to ensure performance is in line with targets.
  • Process Improvement
    • Develop the roadmap and embed best practice into P2P Operations processes, controls, and systems.
    • Drive a culture of excellence and compliance to Global Policies.
  • Team Management
    • Build and develop an efficient and effective team.
    • Recruit and retain the best people for the job and actively plan for succession.
  • Performance Management
    • Lead the monthly preparation and review of performance dashboards.
    • Identify necessary actions to resolve areas of under-performance.

Additional Responsibilities

  • Play the leading role in driving for change and continuous improvement in the business and within P2P.
  • Ensure all process documents are up-to-date and readily available.
  • Work closely with the business and Global Process Owners to identify any changes to processes necessary through changing business requirements.

Requirements

  • Strong academic background.
  • Qualified Accountant – desirable, not essential.
  • Experience of managing and governing BPO delivery from a centralised and outsourced finance shared service function – desirable, not essential.
  • Must have several years' experience of managing a large complex P2P team across several sites.
  • In-depth knowledge and understanding of SSC processes and how these fit into the wider environment.
  • Excellent knowledge of working in a global business environment with sound understanding of global process and transactional flows.
  • Knowledge of dealing with mergers, acquisitions, and disposals.

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