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Regional EMEA P2P Operations Lead

2 months ago


Colchester, Essex, United Kingdom Informa Full time
Job Description

About the Role

We are seeking an experienced and skilled professional to join our team as a Regional EMEA P2P Operations Lead. As a key member of our Global Support team, you will be responsible for setting the strategic and technical direction for the P2P process area and driving performance through defined measures and continuous improvement.

Key Responsibilities

  • Strategic Leadership
    • Support the EMEA SSC Lead in developing and executing an effective P2P strategy for the region.
    • Lead the P2P delivery team for the region to ensure that the overall P2P performance is meeting SLA, KPI, and customer satisfaction targets.
  • Process Excellence
    • Manage the P2P service delivered by the BPO to ensure performance is in line with targets.
    • Develop the roadmap and embed best practice into P2P Operations processes, controls, and systems to deliver a seamless end-to-end procure-to-pay process.
  • Team Management
    • Build and develop an efficient and effective team; recruit and retain the best people for the job and actively plan for succession to develop and replace individuals effectively.
    • Lead the monthly preparation and review of performance dashboards (showing actual performance against target) and identify necessary actions to resolve areas of under-performance.
  • Vendor Management
    • Ensure that the Group policies, controls, and contractual SLA's are being adhered to and followed.
    • Resolve escalated operational issues as specified by the governance model.
  • Leadership and Development
    • Ensure that appropriate People Development tools are utilised throughout your team consistently and fairly to ensure optimum performance of all colleagues concentrating on both technical and soft skill development in conjunction with local HR colleagues.
    • Encourage an environment in which people value diversity either in recruitment, team formation, and/or in developing plans and strategies.

Requirements

  • Strong academic background
  • Qualified Accountant – desirable, not essential
  • Experience of managing and governing BPO delivery from a centralised and outsourced finance shared service function – desirable, not essential
  • Must have several years' experience of managing a large complex P2P team across several sites
  • In-depth knowledge and understanding of SSC processes and how these fit into the wider environment
  • Excellent knowledge of working in a global business environment with sound understanding of global process and transactional flows
  • Knowledge of dealing with mergers, acquisitions, and disposals

About Informa

We are an international business that connects specialists with knowledge, helping them to learn more, know more, and do more through live and on-demand events, digital and data-driven services, and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies.

We work hard to make sure Life at Informa is rewarding, supportive, and enjoyable for everyone. We offer a range of benefits, including flexibility, a great community, broader impact, career opportunity, time out, personal benefits, and strong wellbeing support.