Senior Client Support Executive

2 months ago


Colchester, United Kingdom Big Business Events Full time

Do you have a passion for working with customers and are you looking to grow a successful career in the client support area? Would you relish the chance to join an expanding team and work in a highly important area for an exciting and fast-growing company?

At Big Business Events we are expanding fast and growing our team to meet demand. The role of Senior Client Support Executive offers a fantastic opportunity for the right individual, to join a growing team and work in a fun, rewarding industry.

The role You will report to the Client Support Manager and work closely with other members of the Client Support team. You are required to work independently and will be responsible to manage your area of the function and report in to your manager for progress and performance. On a day-to-day basis you will be required to demonstrate outstanding service and support to our clients, at every touchpoint, whether inbound or outbound.

You will be required to achieve:

- Deliver high-quality service going above and beyond
- Manage inbound support enquiries across the channels
- Deliver high-quality onboarding meetings with new clients
- Manage the engagement of our clients through the programs
- Positively impact and grow the rate of conversion to High Ticket paying client
- Foster a growing community of client engagement
- Handle client complaints expertly and swiftly
- Promote and develop the effective use of CRM software

Must be able to demonstrate strong experience in:

- Delivering high quality client support and account management
- Strong interpersonal skills
- Ownership & accountability of your area
- Reporting to manager
- Complaint handling & resolution
- Client support via phone, zoom & in-person
- Use of CRM software and related technology

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Colchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location


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