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Customer Service Advisor

4 weeks ago

Wigan, United Kingdom Interaction Recruitment Full time

**Job Title: Dispute Support Executive - Hybrid Working**

**Location: Office Based - Warrington (Cheshire)**

**Salary: £21,255 - £22,500 per annum, dependant on experience**

**Hours: Full Time - **Monday - Friday between 8am - 6pm (37.5 hours)

**Contract: 6 Month fixed term contract.**

**What you’ll be doing**

The Dispute Support Executive team are our first point of contact with consumers who call us after not being able to resolve complaints directly with their Communications provider or Energy supplier. They’re a customer-centric team who provide helpful information, direction and high-quality service to internal and external customers.

Members of this team are calm, approachable and empathetic people who are excellent listeners. They’re able to relate to a consumer and understand their issue in an impartial way, helping them to understand where we can help and advising them as to their next steps.

Our Dispute Support Executive team work in a fast paced, target driven environment, supported by communities with dedicated Coaches and Leaders. They use their analytical and communication skills to direct cases to the right team through appropriate channels.

**What are we looking for?**
- We are looking for great communicators who are happy to listen to our customer’s needs, while also comfortable to use a variety of written and verbal communication channels.
- You will be naturally empathetic and great at building relationships, ensuring that complainants and suppliers and providers feel heard and valued
- You will demonstrate sound judgement in making sound decisions and display strong analytical skills with the ability to review large amounts of information in a methodical and timely manner, ensuring decisions are made at pace.
- Working as part of a team is part of the culture at Ombudsman Services and therefore you should enjoy being part of a tight knit team where you can support and benefit from colleague’s experiences and perspectives.

**The benefits of working with us include**:

- 26 Days holiday plus Bank Holidays
- Enhanced contributory pension
- Health and Life Assurance Options
- On site facilities including subsidised restaurant, free gym, and free parking
- Superior modern offices with bespoke facilities to encourage creativity and wellbeing
- Access to an Individual benefits package

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