Service Desk Support

3 weeks ago


Remote, United Kingdom The Quality Assurance Agency for Higher Education Full time

**Position**: Service Desk Support

**Location**: We offer employees the opportunity to work flexibly from home, providing it is within the UK. QAA has an office in Gloucester.

**Job type**: Full-time

**Hours**: 35 hours per week, flexible working available

**Salary**: £23,102 - £29,136 per annum, dependent upon knowledge, skills and experience, plus excellent benefits

**Closing date**: Wednesday 3 July 2024 at 8pmThis is an exciting time to join an organisation with an essential role in the UK’s tertiary education sector.

We are a world-leading quality agency with unmatched experience of providing impartial regulatory and collaborative quality assurance and enhancement. We support universities and colleges in working with students and learners, governments, funders and regulatory bodies to evidence and enhance the excellent quality and high standards of the education they provide.

We work towards a greater public understanding - domestically and internationally - of how excellent quality is demonstrated in UK higher education, and how autonomous providers both assure its delivery and address weaknesses. Our work safeguards the value of qualifications for students and protects and promotes the reputation of higher education in the UK and internationally.

**Position**:
We are looking for an enthusiastic first line support to join our remote-working IT and Digital Services team on a full-time, permanent basis.

This role, within our Finance and Infrastructure Services department, is wide and varied. It is responsible for managing all requests for assistance from internal and external colleagues, handing of all hardware and software, and maintaining integrity of IT systems. This role will be the first port of call for many users and their contact for ongoing support.

**Requirements**:
We are looking for a highly motivated individual with a can-do attitude. Someone who has experience working on an IT helpdesk, or in a Service Desk support role, who is looking for more autonomy and is comfortable being part of a lean remote team.

You should be able to work both independently and as part of a team to assist internal and external users through to resolution.

More information can be found in the job description.

**Other information**:


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