Managed Services Support Consultant

3 weeks ago


Remote, United Kingdom Simpson Associates Full time

Knowledge is power, and data brings knowledge.

At Simpson Associates data is in our DNA; and knowing how to leverage it enables us to never miss the mark. Our data and performance management solutions enable us to help organisations understand and resolve some of the most complex and common challenges.

As a Microsoft Gold Partner, we hold four Gold Competencies in Data and BI. We’re also proud to be an IBM Gold partner, specialising in Cognos Analytics, Planning Analytics (TM1) and Information Governance, a Board MIT Premier Partner, and an Information Builders Partner. This ecosystem of technology vendor relationships equips us with deeper expertise, enabling us to deliver the best solutions.

With offices in York and Sheffield and a team based throughout the UK - we champion creativity, innovation and collaboration in the workplace.

**The Role**:
**Key Responsibilities**:

- Responsible for all supported customers across the technology and providing an excellent level of customer service.
- Proactive in managing support contracts. Working with the customer to identify critical periods, or changes in environment and customer resource. Recognise the importance of and dedicate time to proactive monitoring and maintenance, identifying and managing potential issues prior to them becoming critical.
- Maintain up-to-date customer documentation to support rapid and effective call handling.
- Demonstrate a mindset of adding customer value beyond incoming calls, including communicating relevant product upgrades and proactive maintenance.
- Follow the Simpson’s Support Guide for call handling and time recording. Ensuring token based support contracts are tracked and reports issued to the customer monthly, or otherwise as agreed.
- Work with the consulting team to ensure smooth handover of projects from the consulting team into support.
- Consider and identify activities which should be handled away from the support desk, for example through the consulting team or as a specific piece of training.

**Skills and Attributes Required**:

- Expert troubleshooting skills, with experience of working as a support consultant, preferably ITIL qualified.
- Experience as an implementation consultant across a breadth of solutions and sectors.
- Proven skills in development & support of IBM Cognos Analytics & IBM Cognos BI (v11 & v10) in the following areas:

- Reporting - covering both relational & multi-dimensional data sources - to an advanced level.
- Data modelling - both in Framework Manager and Data Modules - to an advanced level.
- Dashboards.
- Event Studio - creation & administration of Agents.
- Transformer - modelling for PowerCube creation & configuration.
- Administration.
- Security.
- Excellent knowledge of SQL.
- Understanding of data modelling, particularly related to the principles of data warehousing.
- Strong track record of managing customer situations assertively with sensitivity.
- Relevant IBM Cognos Analytics certifications.


  • Service Designer

    1 month ago


    Remote, United Kingdom Opencast Full time

    Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role *** You’ll identify and help solve...

  • Internal Auditor

    10 hours ago


    Remote, United Kingdom Rnn Consultant Full time

    We are hiring for Manager - Internal Audit Location Work from home Role Summary: This position will be responsible for 1. Audit Planning: Assisting in the development of audit plans and ensuring that audit procedures are designed to meet the audit objectives. 2. Audit Execution: Executing audit procedures and documenting the results of testing clearly and...


  • Remote, United Kingdom Technology Services Group Full time

    **About the role;** As a Business Intelligence Consultant, you will work on all aspects of implementation and support of customer facing Data and Analytics Projects, from presales discovery and requirements gathering to solution design, installation and development, to implementation, testing, training and handover of the BI solution to the customer. As a...


  • Remote, United Kingdom Codec Full time

    Description We are seeking a highly skilled and experienced Senior Azure Health Data Services Consultant/Developer with expertise in Microsoft Cloud for Healthcare and a strong background in health integration specialisms, particularly FHIR (Fast Healthcare Interoperability Resources) and HL7 (Health Level Seven International). We are seeking a highly...

  • Grc Consultant

    1 month ago


    Remote, United Kingdom IT Governance Ltd Full time

    Are you a management systems professional looking for an exciting and challenging new role? An opportunity has arisen for a client-facing management systems consultant to join our expanding governance, risk and compliance (GRC) consultancy practice. Our consultants lead and support a wide range of clients across the public and private sectors in the UK and...

  • Intune Consultant

    4 weeks ago


    Remote, United Kingdom Dynamic Search Solutions Full time

    Job Title - **Intune Consultant** Work Environment - **Home Based/ Remote - Some travel to client site is required.** Salary - **£55,000 - £65,000/£70,000** **The Company** A UK leading, IT Solution and Service Provider are looking for an Intune Consultant to join their business on a remote and home-based basis. The business offers Microsoft Cloud...

  • Customer Support

    4 weeks ago


    Remote, United Kingdom Tribal Group Full time

    Remote, UK £32,000 to £35,000 Per Annum About Tribal Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing...


  • Remote, United Kingdom Top Recruit Ltd Full time

    **THE COMPANY** Our client is the largest Travel Management Company in the UK, providing travel solutions for Faith, NGOs and Academic sectors since 1980. With a global presence, they are provide to support their clients through the valuable work they do. **THE ROLE** Our client is looking for a Business Travel Consultant to join their team. Business...


  • Remote, United Kingdom Charity Fundraising Ltd Full time

    Job description A rare and exciting opportunity to support the fundraising and strategic development of a wide range of Charities in the UK, as part of a friendly and supportive consulting team. Charity Fundraising Ltd provides a comprehensive range of fundraising and strategic consultancy services to Charities and other not-for-profit organisations....

  • Executive Consultant

    1 month ago


    Remote, United Kingdom ZLX Full time

    **Do you want to make 5 figures a month? Do you have a network? Do you like Big commissions? Are you a good operator?** **IF THE ANSWER TO ANY OF THESE IS YES - THIS OPPORTUNITY IS FOR YOU!!** Are you a financial services consultant with a passion for R&D? We are a cutting-edge R&D company in the financial services industry and we are looking for...

  • Sales Consultant

    10 hours ago


    Remote, United Kingdom Education Support Programmes Pty Ltd Full time

    We are looking for an **experienced sales consultant **to provide product demonstrations to prospective clients. This is a **flexible **role and is completely **remote **(work from home). You will be paid **£15.00 per demonstration** plus **£25.00+ commission** if you secure a sign up following the demonstration. We are looking for someone who: 1. has...


  • Remote, United Kingdom Capita Full time

    The post holder will be expected to be a highly motivated and customer-centric individual who works well within the team and aims to reach and exceed targets and standards set by the Technical Consultancy Solutions Team Leader. You will be responsible for delivering quality technical consultancy to Capita’s housing customers. Customer interaction will...


  • Remote, United Kingdom ISS Facility Services Full time

    **Business Support Administrator** **Remote** Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! As the Business Support Administrator, you will liaise with key stakeholders across both client and contractors which requires a high...


  • Remote, United Kingdom Day One Trauma Support Full time

    Job description The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team....


  • Remote, United Kingdom HIT Technology Full time

    **Company & Opportunity Summary** HIT Technology is an established provider of software solutions to manufacturing and distribution companies, specialising in SYSPRO ERP software (for whom the company is an Authorised Solutions Partner) and other value-adding products that integrate with SYSPRO. The company provides consultancy, support, implementation and...

  • Jira Consultant

    1 week ago


    Remote, United Kingdom Evelon Full time

    Evelon is seeking a skilled and experienced Jira Consultant to join our team. As a Jira Consultant, you will be responsible for providing expert guidance and support in implementing and optimizing Jira, a popular project management and issue tracking tool. Your primary focus will be to collaborate with clients to understand their requirements, configure Jira...


  • Remote, United Kingdom The HR Dept Full time

    **Technical Implementation Consultant** Compensation Package: £40K to £45K DOE Location: Remote with some UK & International Travel Hours: Full Time Permanent Holiday: 28 Days Inc. BH Additional Benefits: Pension **Company Overview**: Established in 2007 as a Reseller of cloud-based Asset Management Systems. We sell, implement and support cloud-based...


  • Remote, United Kingdom Tribal Group Full time

    UK, Remote £22,000 - £25,000 Per Annum About Tribal Are you looking for an opportunity to enhance the experience of students around the world? If so, our Client Support Officer role is for you. Tribal i-graduate provides higher education institutions across the world with surveys that benchmark the student experience. We provide best-in-class student...

  • Associate Consultant

    4 weeks ago


    Remote, United Kingdom Intelligentsia Worldwide Full time

    **Associate Consultant (Must Have Technology Background - London/Remote)** Do you enjoy helping solve business problems? We are seeking an exceptional Associate Consultant to join our dynamic team at Intelligentsia Worldwide. As an Associate Consultant you will play a vital role in delivering commercial intelligence solutions to our corporate clients. You...

  • Service Architect

    1 week ago


    Remote, United Kingdom Capita Full time

    The Service Architect is responsible for designing, developing and maintaining IT services and solutions. They will work closely with the Senior Service Architect to ensure that the services and solutions meet the needs of the business. They will be responsible for creating and maintaining service models, service blueprints, service catalogues and service...