Bi-lingual Help Desk/1st Line Technical Support

4 months ago


Remote, United Kingdom Frozen Brothers Ltd Full time

**Bi-Lingual Customer Service (German, English ) - Help Desk/1stLine Technical Support**

The company:
The position:
Our Multi-language Help Desk/1st Line Technical Support Associates provide first-line support to help customers diagnose and troubleshoot issues with their frozen drinks equipment. Multi-language Help Desk/1st Line Technical Support Associates are the key customer liaison to navigate problems, arrange for a field service technician, and supply parts when required.

The person:
Do you have a reputation of being highly technical? Are your friends and peers in awe of your troubleshooting skills? Are you an organised problem-solver with a passion for customer service? In this role, you’ll make quick and effective decisions to get our customers’ frozen equipment working as soon as possible.

The responsibilities:

- Approach problems logically and with good judgement and process.
- Inform customers of any needed repairs and ensure that customer understands the work required.
- Work with other equipment and service teams to ensure a consistent and high-quality level of customer support and satisfaction.
- Develop detailed knowledge about specific product lines and features.

The working hours
- Working hours are flexible, you will be required to work a minimum of 12 hours per week, and upto 30 hours per week
- To ensure that we match customer demand, we’ll schedule your work based on a variety of shift patterns between Monday and Sunday, 10 am to 4 pm, BST
- You’ll do an initial training period to get you set up to assist our customers and field service technicians. After that, you will have ongoing training and buddy support to develop your product knowledge and support credentials
- This position has a 3 month probationary period, with a potential permanent flexible hours contract pending your individual performance.

The basic qualifications:

- **Fluent speaking, listening, and writing skills in German & English**:

- Eligible to work in UK, Northern Ireland, or the Republic of Ireland.
- Technical curiosity and excitement to learn new technologies and help customers succeed
- Proven track record to follow process in a fast-paced environment
- Ability to navigate through multiple computer screens and systems
- Excellent communication skills - both verbal and written

The job details
- Help Desk/1st Line Technical Support
- Salary: £13 per hour going to £13.65 per hour when permanent (paid monthly).
- Frozen Brothers is committed to a diverse and inclusive workplace. Frozen Brothers is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

**Job Types**: Part-time, Temporary contract
Contract length: 3 months
Part-time hours: 12-30 per week

**Salary**: £13.00 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Weekend availability

**Language**:

- English (required)
- German (required)

Work Location: Remote



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