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IT Service Desk Advisor

4 months ago

Remote, United Kingdom Acacium Group Full time

**IT Service Desk Advisor (Apprenticeship)**

**Acacium Group (Technology & Transformation)**

**Remote working with Occasional travel to UK office**

**Opportunity for a fully funded apprenticeship qualification**

**Part time: 25 Hours**

**Excellent salary plus great benefits**

**Unlock your potential with our 'Returnship' programme**:
Are you a returning parent looking to take a new career step? Are you looking for flexibility and have a positive balance between work and home with the freedom to learn new skills and make a real difference with what you do?

We recognise and appreciate that being a parent is a full-time job, and we are committed to giving you that work-life balance in a supportive environment where your unique perspectives, skills and experience will be embraced.

Our Returnship Programme will give you the opportunity to support a global organisation by becoming part of our growing Technology & Transformation Team. Not only will you have the opportunity to develop professionally, you will have support, flexibility and the chance to complete a fully funded (industry recognised) qualification to help you develop and enhance your technical abilities.

As a Service Desk Apprentice, you will provide extraordinary customer service and contribute towards our customer satisfaction scores whilst providing technical support by triaging incidents (when required) and systematically following processes for both incidents and requests to minimise impact to our customers.

**Every day you will **

Improve our internal customer experience by:

- Providing first and second line support for Acacium Group IT products and services on a day-to-day basis, aiding the resolution of incidents in line with Service Level Guidelines
- Managing Service Requests, ensuring they are correctly logged and the customer who is happy with the resolution.
- Processing all requests to ensure all new starters and internal transfers are enabled with correct accounts and IT equipment in a timely manner.

**What’s in it for you?**
- Flexible working pattern
- To be part of a growing national and international team
- You will have access to our Rewards Platform and receive a wide range of benefits including, but not limited to:

- Dedication to developing you and your career
- we can give you the tools, guidance and support you need to be successful in your career
- Workplace pension scheme
- Gym Flex
- UK wide discounted gym membership
- Discounted tastecard membership
- Reward Portal, offering discounts on shops, restaurants, and bars

**Join us and make a difference**

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - **Putting People First, always by your Side, Driven by Excellence.**

Join us and play a key part of shaping the future of society and improving people’s lives

**To thrive in this role, you must ideally have**
- GCSE/A Level or equivalent OR NVQ Level 2 or equivalent in Business Administration
- Excellent customer service skills
- Excellent verbal and written communication skills
- Good documentation skills

**Our Inclusion Commitment**:
We are passionately committed to being a truly inclusive and diverse company
- Acacium Group works in partnership with the Young Women’s trust to give back, inspiring women to build a career in technology. We’re delighted to partner with this charity on their “Work it Out” service, a free programme to help improve the employability prospects of young women_