Partner (Cx)

4 weeks ago


London, United Kingdom Sionic Full time

Sionic is currently seeking a Partner to join its team on a permanent basis in London

**The opportunity**:
This role exists to add significant senior CX expertise and accelerate the growth of the CX Practice, working alongside existing senior members of the team to drive the execution of the strategy to achieve a >£15m business unit within 3 years

The Partner will focus on growing the CX business by identifying new revenue through cross selling and marketing campaigns, building out the range of propositions and services, and developing new capabilities. Through building external networks and market presence, the Partner will represent Sionic in the international market place and develop relationships with key senior leaders within multinational corporate services businesses

**You will**:

- Contribute significantly to practice level strategy and oversee or lead assignments where the delivery is complex or a new CX offering for Sionic.
- Develop new business by providing existing solutions to new clients or developing new, innovative offerings for existing clients, and developing the capability within Sionic to deliver these effectively.
- Demonstrate exceptional SME knowledge from the CX domain, aiding the delivery of outstanding client work.
- Proactively maintain a client network and reinforce effective business development activities for all employees.
- Drive the integration of technology into our propositions and services to further increase differentiation
- Identify and cultivate new strategic relationships. Guide account planning for existing relationships.
- Be the Account Lead for a number of client accounts.
- Demonstrate new sales origination behaviours when delivering client work and through networking.
- Lead the production of proposals, white papers, marketing material etc.

**Your experience**:
**Essential**:

- Degree level qualifications or equivalent plus further academic success.
- At least 10-15 years in senior CX line and consulting roles in multiple sectors
- Extensive knowledge across CX end-to-end functions is essential, and deep-domain knowledge in specific areas is helpful.
- Strong background in consulting and advisory projects
- Continuously develops self and others through feedback, as well as training and development initiatives
- Solid leadership and management skills, particularly in difficult / complex situations
- Must be able to inspire others through personal behaviour, the demonstration of values and a drive for continuous excellence
- Mentors others in the art of leading assignments and account management and provides consistent feedback to staff for development purposes
- Must have the ability to communicate effectively with C-level stakeholders
- Ability to build strong relationships through an effective consulting approach

**Life at Sionic**

We are expert-led specialists across banking, asset and investment management, financial markets infrastructure, wealth management, insurance and reinsurance.

**What's important to you is what matters to us**

Our people are at the heart of our business and that's why we're the Consultancy of choice for our clients. We recognise that the traditional 'workplace environment' has evolved and we want to nurture the benefits of this cultural shift for our employees whilst continuing to deliver expertise and an unrivalled service to our customers in our core, specialist areas.

Our core values which underpin our day to day working practices are **Expertise, Leadership** and **Teamwork**.

**We live these values by **
- Caring for the health and well-being of our colleagues
- Increasing diversity and inclusion within our workforce
- Encouraging and accommodating flexible and hybrid working arrangements
- Creating a culture centred on interesting, complex, and challenging work and celebrating success
- Enjoying a fun, friendly, supportive, and sociable team-based environment
- Supporting performance driven career progression and providing access to professional skills enhancement via internal learning programs
- Recognising and celebrating the individual contributions of our colleagues
- Championing autonomy and empowerment of all our colleagues

**And if that wasn't enough**
- Rewarding success and hard work

We offer a **competitive basic salary** and annual bonus based on performance.

**Benefits package includes**:

- Private healthcare via Bupa
- Health cash back plan via BHSF
- Generous annual leave plan
- Company contribution to pension
- Life assurance
- Season ticket loan
- Competitive Employee Referral Program

**Inclusion and Diversity**

At Sionic, we are dedicated to building a culture of diverse perspectives and talent to support individual growth and superior business results. We strive to cultivate a dynamic, diverse, and inclusive workplace where all employees feel engaged, valued and that they belong. Our global Charter summarises commitment to diversity and inclusion.



  • London, United Kingdom in Newbury Full time

    This advertiser has chosen not to accept applicants from your region. DS Smith is aleading provider of sustainable fibre-based packaging worldwide, whichis supported by recycling and papermaking operations. We play acentral role in the value chain across sectors including e-commerce,and we are committed to leading the transition to the circulareconomy,...


  • London, United Kingdom DS Smith Full time

    Permanent, full time About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, and we are committed to leading the transition to the circular economy, while delivering more circular...


  • London, United Kingdom Adecco Full time

    **Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...


  • London, United Kingdom Stott and May Full time

    Job Description SAP CX Marketing Consultant (SAP CX, Hybris E - Commerce or Emarsys or CDP) We are seeking an experienced SAP CX Marketing Consultant as part of an agile cross-functional team, you will provide functional configuration experience to deliver a range of projects and improvement initiatives using the latest technologies, practices, and...


  • London, United Kingdom DS Smith Full time

    Global Programme Manager - CX Transformation page is loaded Global Programme Manager - CX Transformation Apply locations London time type Full time posted on Posted Yesterday job requisition id R-6050 Permanent, full time About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and...


  • London, United Kingdom Capital One - UK Full time

    White Collar Factory (95009), United Kingdom, London, London Market & CX Researcher **About the role** We are looking for a market research and CX professional to join our research team. Our team is at the heart of driving customer closeness across Capital One. We’re on a mission to inject evidence of our customers’ needs into our decisions, big and...


  • London, United Kingdom Digitas Health Full time

    Job Description We are looking for a CX Strategist who marries customer experience planning with business storytelling, to join a client-dedicated team within our agency. In this role, you will leverage your mix of healthcare industry and modern strategic planning experience to help brands across markets and therapeutic areas to embed and deliver on...

  • SAP Analyst

    1 month ago


    London, United Kingdom Conexus Full time

    Job Description Conexus are partnered with an industry leading food & beverage manufacturer who are sourcing for an SAP CX Techno-Functional Analyst to join their team to support them with their upcoming go-lives for their S/4HANA Implementation, inclusive of Sales, Service, Marketing & Commerce Cloud. They offer full remote working | Travel once per...


  • London, United Kingdom UK Health Security Agency Full time

    As the **Business Partnering and Special Projects Lead (BPSPL), **you will hold an exciting position at the heart of the Customer Experience team, working to the Lead Product Manager with a dotted line to the Head of Human Centred Design. The role is in a unique position to lead on bringing the best of our delivery squad capabilities and human centred design...


  • London, United Kingdom DS Smith Full time

    Permanent, full time About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including FMCG and e-commerce, and we are committed to leading the transition to the circular economy, while delivering more...


  • London, United Kingdom Maximum ManagementFrazer Jones USA Full time

    HR Business Partner – 6month Contract with potential to go perm – £60-65,000 – PR, Comms, Marketing – Canary Wharf This global leader in consumer and media intelligence, engagement, and communication solutions, is seeking an experienced HR Business Partner to partner with the UK population of 400 employees. Generalist HR BP role for the UK,...


  • London, United Kingdom Air France Full time

    The Customer Experience Executive (CXE) supports the Regional Station Manager in translating the company’s customer experience objectives into tangible and sustainable customer experience solutions and action plans in order to deliver on NPS/customer satisfaction targets of the AFKL station in the UK and Ireland UK&IE stations at all customer touchpoints...


  • London, United Kingdom Siena AI Full time

    At Siena, we are building the world's first autonomous customer service platform, leveraging artificial intelligence to enable machines to engage in useful and empathic conversations. Our platform is the first of its kind, designed to work out-of-the-box to effectively solve customer problems across all digital channels. Our self-service, autonomous CX...


  • London, United Kingdom Localizationacademy Full time

    What are we looking for in our Content Adaptation Manager - French Speaker? Content Adaptation Manager u2013 London u2013 6 months contract u2013 French speaker Position Purpose: The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions. This role is part of...

  • People Partner UK

    1 month ago


    London, United Kingdom Maximum ManagementFrazer Jones USA Full time

    HR Business Partner – 6month Contract with potential to go perm – £60-65,000 – PR, Comms, Marketing – Canary Wharf Are you a strong generalist with excellent business partnering skills, able to work autonomously within a small team, and also liaise with global HR counterparts? You’ll be joining a growing business at an exciting time, going...


  • London, United Kingdom Anthony Cole Associates Full time

    **This is a mostly remote-based role, with the expectation to come into the offices a few times a month when needed.** **Salary range £60-65,000 base with a 27.5% bonus potential** We are partnering with a highly respected FTSE 100 organisation who are striving to build a world class analytics team to deliver meaningful, sustainable and long-term...

  • Business Development

    4 weeks ago


    London, United Kingdom Arbuthnot Latham Full time

    Business Development - Growth & Client Experience Business Manager The Growth & Client Experience Business Manager (G&CX BM) will primarily focus on providing pro-active support to the Director, Growth & Client Experience, driving Arbuthnot Latham’s growth strategy and enhancing the Client Experience, by supporting the development and execution of...

  • Business Development

    4 weeks ago


    London, United Kingdom Arbuthnot Latham Full time

    Business Development - Growth & Client Experience Business Manager The Growth & Client Experience Business Manager (G&CX BM) will primarily focus on providing pro-active support to the Director, Growth & Client Experience, driving Arbuthnot Latham’s growth strategy and enhancing the Client Experience, by supporting the development and execution of...

  • Client Partner

    1 month ago


    London, United Kingdom UNRVLD Full time

    We have an exciting opportunity for a Client Partner to join our Client Services team here at UNRVLD. You will be managing a portfolio of high profile, aspirational brands so experience working with million-pound+ contracts is essential. As a Client Partner at UNRVLD you will use your domain competencies in either Commerce, Customer Experience (CX) or...


  • London, United Kingdom Expedia Group Full time

    Experience Insights Manager Role Summary: This role will help Expedia define how it measures and understands the experiences our Partners have when using our products, Building from the ground up, this is a real opportunity to make your mark and drive an experience focused culture across our Product teams – you'll be providing them with metrics, tools and...