Talent & People Partner (Remote)

2 months ago

London, United Kingdom Siena AI Full time

At Siena, we are building the world's first autonomous customer service platform, leveraging artificial intelligence to enable machines to engage in useful and empathic conversations. Our platform is the first of its kind, designed to work out-of-the-box to effectively solve customer problems across all digital channels.

Our self-service, autonomous CX platform uses advanced natural language processing techniques to communicate with customers in a natural tone and promptly answer questions, while also utilizing conversation redirecting algorithms to develop a human + AI operating model. As a result, companies see a significant reduction in ticket backlogs, a marked improvement in customer experience, improved ability to manage unpredictable conversation volumes, and an increase in agent capacity to handle high empathy cases.

If you're excited about artificial intelligence and the intersection of human-to-machine communications, and want to be part of a remote team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX performance.

**Team and culture**:

- ** Product-driven**. We're on a mission to building a best-in-class product that will power millions of brands.
- ** Ownership**. We do meaningful work and we own it 100%. We share wins with the team and take individual responsibility when things don't pan out. It takes courage to take responsibility even in the face of failure. Be an owner and you'll thrive here.
- ** Autonomy**. We have the ability to unblock ourselves, search for answers before asking for help, and make reasonable decisions within our scope without seeking consensus from others.
- ** Customer-first**. We understand our customers and optimize to build the best product for them.
- ** Impact**. We take our work seriously. We’re a small squad on a mission to change ecommerce for the better.
- ** Open & thoughtful communication**. We prefer an async way of working with a focus on deep work vs. endless meetings and politics.

**About the role**:
As our Talent and People Partner at Siena AI, you will partner strategically with leadership to guide, shape and nurture our organisation's culture.

Take full ownership of our people strategy, spanning talent acquisition, retention, performance management, and building people processes as we move into the next stage of high growth.

**What you'll be doing**:

- ** Performance Management**: Establish the performance management framework that empowers Siena's team to excel. Collaborate with managers to set clear performance goals, provide ongoing feedback, and facilitate regular performance reviews.
- ** Culture and team environment**: Lead with empathy to cultivate a vibrant culture spanning 3 continents. Guide people policies, foster open feedback, and promote inclusive communication, nurturing a high-performance environment.
- ** Total Rewards**: Lead the development of competitive compensation and benefits structures. market insights to recommend attractive salary bands, incentive systems, and benefits packages that attract and retain top-tier talent.
- ** Data-Driven Insights**: Utilise data analytics to measure the effectiveness of HR initiatives and provide actionable insights to optimise processes and enhance the employee experience.

**Join the team if you**:

- Bring 5+ years of leadership in Talent and Culture roles in fast-growing tech environments. Your expertise spans building scalable people and talent programs and fostering high-performance cultures.
- You've driven organisational growth by planning for workforce expansion and anticipating skills gaps. Your strategies have enabled the seamless integration of new team members during periods of rapid development.
- Excel in uncovering diverse top talent through innovative recruitment, crafting powerful employer branding; planning and forecasting strategic hiring aligned with the team's needs.
- Ace designing and implementing accountability-driven performance systems, fostering results and growth-oriented conversations.
- Are confident on your deep understanding of compensation philosophy and market trends to create competitive total rewards packages, implementing salary structures, incentive plans, and benefits that attract, motivate, and retain top talent.
- Navigate intricate people situations with empathy, advocating for a positive, healthy workplace culture, and providing guidance on workplace guidelines.
- Use analytical thinking to set and track key performance indicators for effective people strategies.

**Benefits**:

- The flexibility to work from anywhere, even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)
- Flexible working hours, because who said you can't design your day on your terms?
- Competitive salaries, smaller egos. We offer highly competitive salaries and equity, because we're building this together.
- Time off? More like time on. With unlimited p

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