Market & Cx Researcher

2 months ago

London, United Kingdom Capital One - UK Full time

White Collar Factory (95009), United Kingdom, London, London

Market & CX Researcher

**About the role**

We are looking for a market research and CX professional to join our research team. Our team is at the heart of driving customer closeness across Capital One. We’re on a mission to inject evidence of our customers’ needs into our decisions, big and small, by working across research and design methodologies to drive action. We work across the organisation on an extensive range of initiatives; from designing new products and services, to laser focussing on our market and competitors. We do this whilst continually assessing our customer experiences. As a team, our impact is vast from long-term strategy through to driving tactical product development decisions.

In this role, you will be a critical part of our growth and will focus on driving clear insight on our customers, their needs and key trends whilst also being a critical role in monitoring our end-to-end experiences. The role will work alongside our UX researchers as well as our Brand team, as well as partner cross-functionally across the business.

**What you'll do**

**Conduct research**
- Frame, design and execute research projects in collaboration with peers, research operations and external partners
- Conduct mixed method research projects in collaboration with your peers, research operations and external suppliers
- Run & improve our customer experience programmes in collaboration with your team and stakeholders
- Foundational data analysis with an ability to turn raw data in to meaningful insights
- Synthesise insight from a range of sources (internal & external) to address key questions e.g. how our competitors are responding to consumer needs
- Working with different vendors and managing external relationships

**Collaborate, Share Knowledge & Create Impact**
- Work closely with UX researchers and Brand peers to identify an impactful roadmap of research
- Drive engagement with our research and insights by engaging a diverse range of stakeholders in our insights
- Present and communicate research and analysis clearly and effectively across the business in engaging and useful formats

**What we're looking for**
- Clear hands-on experience in research and insight, running projects end-to-end across quantitative and qualitative methodologies
- A strong research tool kit, including familiarity with sources of market insight and data and customer experience tools
- Ability to work across multiple projects and studies, going on simultaneously and working with outside vendors where required
- Strong analytical skills with proven ability to analyse raw data
- Critical thinking skills, driving an ability to identify research opportunities and execute initiatives to a high standard
- A storyteller, able to consolidate and synthesise research findings in a compelling and engaging format
- Desire and curiosity to learn about credit and lending

**Essential Qualifications**
- Proven mixed-methods research experience within an agency or in-house environment.
- Bachelor’s degree or higher in research, psychology, sociology, marketing or other related field

**Preferred Qualifications**
- Experience collaborating with analytical, product and design partners
- Familiarity with brand research or competitive analysis
- Business analytics understanding

**Where and how you'll work**

This is a permanent position and can be based in our London or Nottingham offices.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

**What’s in it for you**
- Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

**What you should know about how we recruit**

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to wo

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