Customer Experience Researcher
3 weeks ago
**CUSTOMER EXPERIENCE (CX) RESEARCHER
£350 - £400 PER DAY (OUTSIDE IR35)
6 MONTH CONTRACT
TECHNOLOGY
REMOTE**
Are you a customer-focused individual with a passion for technology and a proven track record of driving customer satisfaction? Harnham are partnering with a Technology company that is seeking a highly motivated Customer Experience (CX) Researcher to jointheir rapidly growing business.
**THE ROLE AND RESPONSIBILITIES
**As a CX Researcher, you will be tasked with the following:
- Design and conduct customer research to understand their experiences, needs, and expectations
- Analyze customer feedback from various sources such as surveys, customer service interactions, and online reviews
- Identify patterns and trends in customer feedback and use this information to inform product development and design
- Collaborate with cross-functional teams, including product development, marketing, and customer service, to implement customer-focused initiatives
- Communicate findings and recommendations to senior management and other stakeholders
- Stay up-to-date on industry trends and emerging technologies related to customer experience
- Develop and implement customer experience metrics and KPIs to measure the impact of customer-focused initiatives
**YOUR SKILLS AND EXPERIENCE
**The successful CX Researcher will have the following:
- 5+ years of experience in customer experience research and analysis
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Ability to work in a fast-paced and constantly changing technology environment
- Familiarity with customer experience metrics and KPIs
- Proficient in data analysis tools such as Excel and Tableau
- Passion for technology and a desire to drive customer satisfaction
**THE BENEFITS
**Once placed, a CX Researcher can expect to receive between £350 to £400 per day (outside IR35) on an initial 6 month contract offering fully remote work (from within the UK).
**HOW TO APPLY**
Keywords: CX, UX, UI, Research, Researcher, Mix-method
-
Head of Customer Experience and Research
7 days ago
London, United Kingdom Collinson Full time**Permanent** **London (Hybrid)** Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide...
-
London, United Kingdom Mach49 Full timeREQ ID 266 **Mach49 is the Growth Incubator for Global Businesses.** We are 100% focused on execution helping companies Disrupting InsideOut and Disrupting OutsideIn to drive meaningful, sustainable growth for their companies, their people, their communities and the world. Together with our clients we. - **Launch Ventures** leveraging the client's talent,...
-
Customer Experience
4 days ago
London, United Kingdom Reset Health Full time €45,000 - €60,000We’re looking for a highly skilled Customer Experience (CX) Researcher to help optimise our end-to-end user experience, from seeing an advert, joining our programmes, using our app to offboarding - and everything in between! Summary This is an exciting role for someone who thrives in fast-paced start-up environments, with the opportunity to have a...
-
Customer Experience
4 days ago
London, United Kingdom Reset Health Full time €45,000 - €60,000We’re looking for a highly skilled Customer Experience (CX) Researcher to help optimise our end-to-end user experience, from seeing an advert, joining our programmes, using our app to offboarding - and everything in between! Summary This is an exciting role for someone who thrives in fast-paced start-up environments, with the opportunity to have a...
-
Senior Research Executive
1 month ago
London, United Kingdom Ipsos Zrt. Full time**Role Overview** You will be comfortable with qualitative research and have previous exposure to customer experience research. You will work with clients across numerous sectors including auto, hospitality, retail, B2B, financial services and tech and telco, helping clients deliver better experiences for their customers. As part of the role, you will...
-
Senior Research Executive
1 month ago
London, United Kingdom Ipsos Zrt. Full time**Role overview** We are looking for someone who can hit the ground running and who will get on well with clients and colleagues. The role covers the whole programme cycle from working on proposals, developing and implementing programmes, conducting analysis and writing reports and presenting and activating findings with clients. Working with colleagues...
-
Experience Designer- Researcher
1 week ago
London, United Kingdom 3Search Full timeBRAND NEW SENIOR HIRE - FAST-SCALING CHALLENGER BANK This business is constantly evolving, trying to figure out ways to constantly improve the service they offer their customers. With new products in the offing and ongoing enhancements to the existing proposition, they're now at a stage in their journey where they can bring in a dedicated specialist to...
-
User Experience Researcher
1 week ago
London, United Kingdom 3Search Full timeBRAND NEW SENIOR HIRE - FAST-SCALING CHALLENGER BANK This business is constantly evolving, trying to figure out ways to constantly improve the service they offer their customers. With new products in the offing and ongoing enhancements to the existing proposition, they're now at a stage in their journey where they can bring in a dedicated specialist to...
-
Experience Designer- Researcher
1 week ago
London, United Kingdom Civica Full timeJob Description Civica is the UK’s leading public sector software provider, with more than 22 years of sustained growth. We’re developing and delivering the technologies that are transforming our vital public services, across Local Government, Government, Healthcare and beyond. Job Title: User Researcher (4yrs+ experience) Location: Hybrid home...
-
Experience Designer- Researcher
7 days ago
London, United Kingdom Civica Full timeCivica is the UK’s leading public sector software provider, with more than 22 years of sustained growth. We’re developing and delivering the technologies that are transforming our vital public services, across Local Government, Government, Healthcare and beyond. Job Title: User Researcher (4yrs+ experience) Location: Hybrid home based + 2/3 days per...
-
Customer Experience
8 hours ago
London, United Kingdom LAW BUSINESS RESEARCH Full timeSenior Customer Success Executive - Lexology Pro Commercial Employment Type: Full Time An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Law Business Research has been selected as a finalist for the 2024 Inspiring Workplaces Awards. We are...
-
Experience Designer- Researcher
2 days ago
London, United Kingdom Version 1 Full timeVersion 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global...
-
Experience Designer- Researcher
2 days ago
London, United Kingdom Version 1 Full timeJob Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. Innovation Partner of the Year Winner 2023 Oracle EMEA Partner...
-
Experience Designer- Researcher
2 days ago
London, United Kingdom Version 1 Full timeVersion 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global...
-
Visitor Experience Host
18 hours ago
London, United Kingdom Adventure Experience Full timeWe are currently looking for Visitor Experience Hosts to come and join the team We are all about creating an exciting Adventure Golf experience the whole family can enjoy and are looking for charismatic and energetic Front of House Hosts to engage with our visitors and really bring our Adventure Golfing expedition to life! Engaging with our visitors to...
-
User Experience Researcher
1 week ago
London, United Kingdom Collibra Full timeJoining Collibra’s User Experience Research team: We are hiring a user experience researcher to join us in transforming the product experience at Collibra by deeply understanding users’ needs and using data to guide product design decisions. In this role, you will be responsible for recommending, planning, executing, and reporting on what users need...
-
Customer Experience Lead
1 month ago
London, United Kingdom Chubb INA Holdings Inc. Full timeDo you have experience in leading CX initiatives, analysing customer data and providing innovative solutions in a customer experience or customer insight related role? If you are interested in joining one of the largest commercial insurers in the world with excellent employee benefits and growth opportunities, then we would love to hear from you! This role...
-
Customer Experience Lead
6 days ago
West London, United Kingdom Harnham Full timeINFO - SALARY: - £50000 - £60000 LOCATION West London - JOB TYPE - Permanent **CUSTOMER EXPERIENCE LEAD** **WEST LONDON (HYBRID)** **£50,000-£60,000 + BONUS + BENEFITS** **Overview** Harnham is working exclusively with a well-known British Airline on a Lead Insight Consultant role. You will help provide high quality and cost-effective market...
-
Lead User Experience Researcher
1 day ago
London, United Kingdom InterQuest Group Full time €70,000 - €80,000Job Description Lead UX Researcher London Hybrid - 3 days pw onsite £70,000 to £80,000 We currently have a unique opportunity for a Lead UX Researched to join a one of a kind organistation, whose customers are at the heart of everything they do. This is an integral role and will work with the wider organisation to implement, evolve and mature their...
-
Lead User Experience Researcher
13 hours ago
London, United Kingdom InterQuest Group Full timeJob Description Lead UX Researcher London Hybrid - 3 days pw onsite £70,000 to £80,000 We currently have a unique opportunity for a Lead UX Researched to join a one of a kind organistation, whose customers are at the heart of everything they do. This is an integral role and will work with the wider organisation to implement, evolve and mature...