Customer Experience Researcher

3 weeks ago


London, United Kingdom Harnham - Data & Analytics Recruitment Full time

**CUSTOMER EXPERIENCE (CX) RESEARCHER
£350 - £400 PER DAY (OUTSIDE IR35)
6 MONTH CONTRACT
TECHNOLOGY
REMOTE**

Are you a customer-focused individual with a passion for technology and a proven track record of driving customer satisfaction? Harnham are partnering with a Technology company that is seeking a highly motivated Customer Experience (CX) Researcher to jointheir rapidly growing business.

**THE ROLE AND RESPONSIBILITIES
**As a CX Researcher, you will be tasked with the following:

- Design and conduct customer research to understand their experiences, needs, and expectations
- Analyze customer feedback from various sources such as surveys, customer service interactions, and online reviews
- Identify patterns and trends in customer feedback and use this information to inform product development and design
- Collaborate with cross-functional teams, including product development, marketing, and customer service, to implement customer-focused initiatives
- Communicate findings and recommendations to senior management and other stakeholders
- Stay up-to-date on industry trends and emerging technologies related to customer experience
- Develop and implement customer experience metrics and KPIs to measure the impact of customer-focused initiatives

**YOUR SKILLS AND EXPERIENCE
**The successful CX Researcher will have the following:

- 5+ years of experience in customer experience research and analysis
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Ability to work in a fast-paced and constantly changing technology environment
- Familiarity with customer experience metrics and KPIs
- Proficient in data analysis tools such as Excel and Tableau
- Passion for technology and a desire to drive customer satisfaction

**THE BENEFITS
**Once placed, a CX Researcher can expect to receive between £350 to £400 per day (outside IR35) on an initial 6 month contract offering fully remote work (from within the UK).

**HOW TO APPLY**

Keywords: CX, UX, UI, Research, Researcher, Mix-method



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