Senior Research Executive

2 months ago

London, United Kingdom Ipsos Zrt. Full time

**Role Overview**

You will be comfortable with qualitative research and have previous exposure to customer experience research. You will work with clients across numerous sectors including auto, hospitality, retail, B2B, financial services and tech and telco, helping clients deliver better experiences for their customers. As part of the role, you will engage with the latest in CX thinking and management, including insight into changing customer needs and behaviours.

**What will I be doing?**

We are looking for someone who can hit the ground running and who will get on well with clients and colleagues. On a day-to-day basis, you will be:

- Managing day-to-day client communications and building strong working relationships with client contacts and teams
- Working closely with specialist colleagues in insights and platform implementation to support the design of programmes and projects
- Developing qualitative discussion guides, designing sampling strategies and reporting deliverables
- Running fieldwork and moderating qualitative depth sessions
- Working with clients to develop their programmes with professional services projects such as closing the loop, maturity assessments, programme audits and best practice
- Interrogating qualitative insights to answer clients’ business questions, which could incorporate insights captured through depth interviews, focus groups and the organisations’ own data
- Displaying information and telling stories with data to ensure our work has impact
- Ensuring projects are delivered on time and on budget
- Helping to coach more junior staff
- Contributing to the wider CX team and Ipsos. Continuous improvement in what we do through sharing best practice and ideas
- Being active on LinkedIn and helping develop our profile in the market

Ipsos UK offers a hybrid working environment, 3 days in the office and working the rest from home.

**What do I need to bring with me?**
- Agency experience with emphasis on qualitative and, or, professional services research
- Genuine interest in customer experience management and research and how developments in the wider world are impacting customers’ expectations, behaviours and attitudes
- Confident analysing complex data and preparing reports and presentations to both a high standard and to deadline
- Ability to juggle different tasks, planning and using your time effectively
- Accuracy and attention to detail in all communications and work
- Strong practical knowledge of Excel and PowerPoint; knowledge of reporting packages such as SPSS or Survey Reporter is desirable.
- Willingness to question the status quo - we’re always looking for how we can do things better and everyone contributes to that

**What is in it for me?**

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking here.

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

Customer Experience at Ipsos is **All Things Customer **. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

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