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1st Line Support Engineer
4 months ago
**1st Line Support Engineer - Rugby**
**£25,000 per annum**
Our client is currently recruiting for a bright individual to join their expanding team as a Junior Support Engineer.
The Junior Support Engineer will be required to work alongside a senior engineer, or within a larger team to perform the role detailed below. Full training will be provided for every aspect of the role, along with access to ample resources to promote continuousprofessional development.
**The Role (Day to Day)**
- Assisting with monitoring and day-to-day operation of infrastructure, ensuring that events are handled appropriately.
- Liaising with customers to resolve enquiries and support requests.
- Providing immediate technical support and investigation to reported issues, ensuring that all issues are investigated thoroughly, in a timely manner.
- Assisting a senior engineer to maintain and action maintenance schedules, including annual maintenance, monthly reviews and calibration procedures etc.
- Assisting with technical documentation, ensuring all is up to date, including any records and drawings, on site labelling, equipment lists and transmission plans.
- Assist in the management and maintenance of all operations.
- Assist in installation and removal of equipment and cabling as required.
- Work within a dynamic team to fulfil the organisations’ 24/7 operating service - flexible rotating shift pattern may be applied to ensure business needs are satisfied.
- Other tasks and responsibilities may be added based on the Company requirements, at the discretion of the Company.
**Required Skills**:
- A technical background, such as IT, Networking, Electrical, etc. or a genuine interest in any of these areas.
- Very high accuracy in work, with exceptional attention to detail.
- Excellent communication skills.
**Working Schedule**
The typical working schedule for this role will be a 24/7/365 shift rotation, 12-hour shifts including nights, weekends, and bank holidays.
**Company Benefits**
Full Training for all aspects of the role, with opportunities for further professional development and training. Comfortable, working office space with air conditioning.
Free on-site parking in a secure, off-road location.
Company Pension and Bonus Schemes.
Company social events.
