Front of House

6 months ago

London, United Kingdom naama studios Full time

*About us

*

NAAMA is the world’s first tattoo removal consumer brand, living at the intersection of step-change technology, personalised healthcare, and body empowerment. We’re on a mission to change the perception that a tattoo has to be “for life” and are normalising the evolution of body art with an empowering, empathetic, high-tech tattoo clearing experience.

Removing tattoos with lasers isn’t a new concept, but the way we are doing it is. Imagine a laser removal with less pain and clear skin as a result. Aside from our exclusive, innovative technology, what sets us aside from our competition is our vertical integration in this space. Our very own LightSense® laser system is not only the most advanced tattoo removal on the market but it’s also FDA Cleared and exclusive to NAAMA.

With over 30, 000 treatments completed and backed by exceptional reviews, it’s truly loved by our customers. We are now embarking on a period of significant global growth and expanding our portfolio of premium studios Next stop is NYC

The pace is fast, and our expectations are high, so we are looking to hire ambitious people who will challenge the status quo and want to be a part of the next exciting stage of our journey. That’s where you come in We have millions of tattoos to remove and millions of lives to improve in the process. We look forward to disrupting a $billion industry with you.

Building on our London Studio's success, we're now launching NAMMA in New York This position is based in Great Portland Street in our UK Studio.

As Front of House at NAAMA you will be a familiar, friendly, and trustworthy face to all those who arrive at our flagship studio in the heart of Marylebone, Central London. You’ll have the opportunity to offer a world class customer experience to all clients from TV personalities & footballers to our Second Chances & Charity referral clients.Reporting to Studio Operations Lead you will be an integral part of our outstanding studio team (check out our reviews); working closely with expert Treatment Consultants, Studio Photographer, Studio Supervisor and Clinical Lead to ensure a bespoke, premium experience for all. With the opportunity to interact and liaise with members from brand, finance, and R&D teams across NAAMA and Light sense this role is more dynamic than your typical Front of House role in an aesthetics/ beauty clinic. We are ideally looking for weekend cover ( every Saturday and Sunday if possible and one further day ideally)

**Key objectives of the role**:

- Provide excellent client service through building trust with the client.
- Maintaining high client retention.
- Upselling packages and skin care.
- Ensuring payments are recorded meticulously.

**Day to Day**:

- Premium CRM: Offering pre-treatment and aftercare advice to clients and explaining our ground-breaking Light sense technology.
- Process and record client payments providing insight into package and pricing options.
- Responsible for maintaining a relaxed environment and ensuring the space is organised including restocking of refreshments and other consumables.
- Feedback to the wider team on friction points or improvement that can be made to the customer experience.
- Assist at open-evenings and other company events where needed.
- Adhere to GDPR guidelines to protect client information.

**Key Skills**:

- A minimum 2:1 Degree or equivalent
- Previous experience in a customer facing environment or CRM is preferred but not required.
- Excellent verbal and written communication skills with the confidence to interact with clients in the studio.
- Excellent organisational skills with the and the ability to multitask in a fast-paced environment.
- Basic knowledge of computer systems such as Microsoft Excel and Word.
- Experience taking payments and ensuring this is recorded correctly.
- Ability to work well as part of a team.
- Ability to work evenings till 8pm and weekends.

**Personality Requirements**:

- You are a natural in customer facing environments.
- You are optimistic, motivated and bring a friendly and positive energy to your work environment.
- You have an interest in the tattoo & aesthetics world
- You are pragmatic and propose solutions to problems.
- You are a team player and enjoy rolling up your sleeves and getting involved in all aspects of a start-up business.

**What is on offer**:

- Competitive salary & commission
- Based in our flagship Studio in Marylebone, Central London.
- A no-ego's work environment where you will have the opportunity to make a genuine impact on an exciting start-up.
- Regular interaction with central teams through brand days and socials.

**Job Type**: Part-time

Pay: £13.00-£18.00 per hour

Expected hours: 24 per week

Schedule:

- Every weekend
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- Customer service: 1 year (required)
- Sales: 1 year (required)
- Front desk: 1 year (re

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