Collection Agent
4 months ago
**Join Our Team as a Collections Agent in Chester**
**Salary: £21,000 - £23,000 per annum + Bonus**
Are you an experienced collections agent seeking a new opportunity? Look no further Our client is currently hiring a dedicated collections agent to join their dynamic team in Chester. As a collection’s agent, you will play a vital role in managing a portfolio of arrears customers and ensuring the business meets its performance targets.
**Key Responsibilities**:
- Engage in collections activities for all overdue active agreements.
- Provide exceptional service to both internal and external customers, embracing the principles of Treating Customers Fairly.
- Utilize negotiation skills to recover outstanding payments by identifying the reasons behind overdue payments, thereby preventing contractual loss.
- Identify and prioritize Vulnerable Customers, ensuring fair treatment throughout the process.
- Negotiate with customers to reach mutually satisfactory outcomes for both the company and the customer.
- Maintain required standards of call handling and service quality.
- Serve as a role model within the team, embodying the company's vision and values.
**Skills Required**:
- Flexibility in working hours and shifts.
- Familiarity with departmental and business policies and procedures relevant to the call centre environment.
**Desired Attitude**:
- Team player with excellent interpersonal skills.
- Strong verbal and written communication skills.
- Ability to effectively communicate with individuals at all levels.
Join a supportive and collaborative team, where your contributions will make a significant impact on the success of the business. In return, you will receive a competitive salary ranging from £21,000 to £23,000 per annum, with additional bonus opportunities. Monday to Friday shifts allow for a healthy work-life balance, with Saturdays scheduled on a rotational basis.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Chester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Debt Collecting: 1 year (preferred)
Work Location: In person
Reference ID: 898
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