Customer Service Officer

6 months ago


Wednesbury, United Kingdom inteblu ltd Full time

Job Overview:
**Responsibilities**:

- Assist customers with product information, sizing, and styling advice
- Process orders and returns efficiently and accurately
- Handle and resolve customer complaints with patience and empathy
- Provide support for online customers with navigating the website and placing orders
- Collaborate with the sales and warehouse teams to ensure timely delivery and resolution of customer issues

Qualifications:

- Excellent communication skills and a friendly, customer-oriented approach
- Strong problem-solving abilities and a dedication to resolving customer issues
- Experience in a customer service role, preferably in the retail or fashion industry
- Proficiency in using customer service software and platforms
- Knowledge and passion for fashion and clothing trends

**Benefits**:

- Competitive salary and performance-based bonuses
- Employee discounts on our clothing and products
- Opportunities for career development and advancement
- Supportive and inclusive work environment within a growing and trendy fashion brand

**Job Types**: Full-time, Part-time

Pay: £21,978.00-£22,868.00 per year

Expected hours: 20 - 40 per week

**Benefits**:

- Free parking
- On-site parking
- Store discount

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person



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