Customer Service Officer
6 months ago
Job Overview:
**Responsibilities**:
- Assist customers with product information, sizing, and styling advice
- Process orders and returns efficiently and accurately
- Handle and resolve customer complaints with patience and empathy
- Provide support for online customers with navigating the website and placing orders
- Collaborate with the sales and warehouse teams to ensure timely delivery and resolution of customer issues
Qualifications:
- Excellent communication skills and a friendly, customer-oriented approach
- Strong problem-solving abilities and a dedication to resolving customer issues
- Experience in a customer service role, preferably in the retail or fashion industry
- Proficiency in using customer service software and platforms
- Knowledge and passion for fashion and clothing trends
**Benefits**:
- Competitive salary and performance-based bonuses
- Employee discounts on our clothing and products
- Opportunities for career development and advancement
- Supportive and inclusive work environment within a growing and trendy fashion brand
**Job Types**: Full-time, Part-time
Pay: £21,978.00-£22,868.00 per year
Expected hours: 20 - 40 per week
**Benefits**:
- Free parking
- On-site parking
- Store discount
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Work Location: In person
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