Customer Service Resource Planner

6 months ago

Wednesbury, United Kingdom MSC Industrial Supply Co UK Full time

**24hrs over 5 days Monday to Friday.** Our customers are at the heart of everything we do and are the key to our growth as a business. In your role as a **Customer Service Manager**, you will play an integral part in organising and coordinating, activities, people, and work streams to fulfill customers' solution demands and deliver against projects. Use your customer-centric mindset to provide our customers with world-class, friendly, and professional service. By doing this, you are directly contributing to building our brand, which is essential for our ongoing success.

Are you looking to take your career to the next level? When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - that’s where you come in

**What’s in it for me?**
- With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated.
- Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.
- On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

**What will I be doing?**

Working closely with internal and external customers you will be responsible for
- Managing the departments rota’s to ensuring we have resource and cover for new and existing service agreements
- Reacting to Emergency breakdowns by planning people resource effectively in order to fix our customers issues
- Work with suppliers to ensure invoices are paid and received on time
- Collaborate with our Project leads and Implementation team to carry implementation of new, and existing solutions for our customers
- Support the departments H&S agenda through governing risk assessments, arranging reviews to method statements and existing policies, governing the paperwork, and people in order to remain compliant
- Manage and coordinate training schedules and departmental skills matrix
- Centrally manage department documentation by maintaining version control, updates to policies and agreements

**What do I need?**

We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

**Connections**: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with

**Thinking**: The abilities you draw upon to solve problems, learn and be agile

**Creativity**: How adept you are at creating solutions and working with change.

**Drive**: Your level of ambition. The pace, energy, and enthusiasm applied to activities

Underpinned by our **5th Element**, to be curious, selfless, and take ownership.

**Job Type**: Part-time

**Salary**: £16,200.00 per year

Expected hours: 24 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person

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