Operational Controller
4 days ago
**Operations Controller**
Competitive Salary
Full time
East Grinstead - remote working available (Laptop and mobile phone supplied)
**The Company**
Interforce offers strategic and flexible solutions to our client’s with a common goal, to keep people safe and maintain high levels of security. Our experienced, trained and accredited officers support our partners ensuring a collaborative approach to increase resilience and enhance capabilities on the ground.
**The Role**
**Responsibilities**
You will have responsibility for the scheduling of staff and the associated administration duties, acting as an overall support function for the operation
Maintain scheduling of all employees ensuring delivery of 100% of contractual hours including holiday planning and absence management with swift resolution of unplanned absence at short notice
Book, monitor and report on subsidised accommodation bookings for staff in line with the Accommodation & Transport Policy
Maintain scheduling database, keeping information up to date for those attending training, new-starters, leavers, sickness absences and holidays
Produce front line financial control by delivering employee work patterns in a cost
- effective manner and create accurate reports for the Senior Leadership Team
**Operations Controller**
Ensure the schedule delivers customer requirements and confirm that planned deployment meets expectations against budgeted revenue and margin
Support the administrative team in managing queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts
Respond to last minute scheduling changes, working reactively and proactively with the wider operation to ensure workforce demands are met, escalating any impact last minute changes may have on the ability to deliver on budget expectations
Ensure compliance with internal, external, and legal requirements as necessary including but not limited to working time directive, SIA guidelines and Home Office compliance requirements
Demonstrate teamwork and collaboration across other departments within Interforce to ensure the overall success of the business
Any other activities as reasonably required
**Essential Requirements**
Experience with IT software packages including, but not limited to, Microsoft
Office/Teams
High level of tact and integrity due to exposure to confidential data
Able to work on own initiative and influence internal and external contacts
Confident, well presented with excellent attention to detail
Able to work in a demanding and busy environment
Able to manage and coordinate complex and changing situations
Demonstrate flexibility and adaptability with proven problem-solving skills
Fluent written and spoken English
5 years checkable work history
Unrestricted right to work in the UK
Ability to analyse and interpret data
**Desirable Skills & Experience**
Previous scheduling experience
Previous experience using workforce management / T&A systems
Good level of numerical reasoning
Good level of commercial awareness
Previous experience within the Security Industry
**Salary**: £23,000.00-£27,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- security: 1 year (preferred)
Licence/Certification:
- SIA (preferred)
Work Location: Remote
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