Customer Service Advisor

5 months ago

Milton Keynes, United Kingdom Policy Expert Full time

**What we can offer**
- Flexible recruitment process to suit your need
- Excellent salary ( £22,000 )
- Lifestyle programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and free wellness, kids, and learning classes.
- Referral Scheme - earn up to £1000 for referring a friend to work here
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Access to professionally recognised qualifications with the Chartered Institute of Insurance.

**Why Policy Expert?**

Policy Expert launched in 2011 with a vision to change the insurance market and put people first. We’ve quickly grown from strength to strength to become one of the top 10-home insurers in the UK. We celebrate being the most successful entrant into the home insurance market for the past 20-years.

**What is the secret behind our award winning customer service**

It’s quite simply our people. We empower our colleagues to be human and build relationships to ensure our customers have an individual conversation.

We have the same passion for our people as we do for our customers.

**Why?** Because a great business starts with great people, when the team align with company values, they feel more connected. Our Business Values have been designed for our people by our people.

**Our Business Values**:
**We're Innovative - **we seek out new ideas and ways that make a significant difference - to our people, our customers and our business. We're curious, creative and open minded.

**We're Dynamic - **We're proactive, ambitious and agile. We're non-bureaucratic but remain fully compliant with legislation and regulation.

**We're Collaborative - **We recognise and acknowledge everyone's strengths and we respect other's views. We collaborate freely and foster a phenomenal team spirit.

**We're Supportive - **We care about our people. We have a positive working environment where constructive challenge is encouraged. We support our customers with fairness and honesty to build lasting relationships.

Today, we insure over 1 million home and car insurance customers across the UK and are avid investors in people, as such we are proud of having a score of 4.9 out of 5 stars on Glassdoor (voted by our employees).

Don’t worry if you haven’t worked in insurance before as our structured induction programme and ongoing support will ensure you have the information and skills to kick start your new career, what we ask from you is the willingness and enthusiasm to learn and succeed.

**Main duties**:

- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions.
- Analyze customer needs and recommend appropriate financial services or products
- Process customer orders, payments, and refunds accurately
- Collaborate with other departments to ensure customer satisfaction and problem resolution

**So then who are you?**:

- Strong communication skills, both verbal and written
- Proficient in using IT Packages
- Ability to analyze customer needs and provide appropriate solutions
- Previous experience in a customer service role preferred, especially in the financial services industry
- Excellent problem-solving skills and ability to handle difficult customers with empathy and patience
- Detail-oriented with strong organizational skills
- Ability to work independently as well as part of a team

**Job Type**: Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you 18+ Years old and eligible to work full time?
- Do you have the right to work in the uk?

Work Location: In person

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