Sales Administrator
7 months ago
Dual Seal Glass (A Vandaglas Company) are the UK's leading independent processors of high-performance vision and insulated spandrel glass panels for the construction industry. Our glass has been used in many iconic projects across the country including universities and colleges, leisure centres, football clubs, hospitals, hotels and offices.
**About the Role**
**Responsibilities**:
You will learn all aspects of the glass sales function, which involves:
- **Order Management**: Generating invoices, confirming orders, and scanning documents.
- **Customer Advisory**: Advising customers on lead times and addressing general queries.
- **Customer Relations**: Developing rapport with customers and addressing their concerns.
- **Interdepartmental Coordination**: Collaborating with other departments for information on availability, advice, and lead times.
- **Order Processing**: Accurately processing orders using a bespoke software system (training will be provided).
- **Needs Assessment**: Identifying and assessing customers' needs to ensure satisfaction and resolving queries daily.
- **Record Keeping**: Maintaining records and processing customer accounts, and filing documents.
- **Daily Invoicing**: Handling invoicing for the previous day's deliveries.
- **Sales Team Liaison**: Coordinating with the external sales team.
- **Team Collaboration**: Working collaboratively to deliver first-class customer service.
**About You**:
- Experience in a similar role within a construction or manufacturing environment is desirable but **not essential, as full training will be provided**.
- Proven experience in dealing with customers.
- Excellent written and verbal communication skills.
- Strong time management and organizational skills.
- A customer-first attitude with a positive, can-do, friendly, and professional approach.
- Exceptional teamwork skills and a methodical approach to work.
- Proficient computer skills, including familiarity with Microsoft Office (Word, Excel) with accurate typing skills.
- Outstanding communication skills with an excellent telephone manner and administrative abilities.
- Experience in sales order processing is desirable but not necessary.
**The benefits**:
- Salary for this role will be £25,500 per annum, adjusted pro-rata according to working hours.
- 21 days (pro-rata) holiday, plus bank holidays. Extra days of holiday after 5 years of service.
- Pension.
- Opportunity to gain qualifications and learn.
- Life insurance.
- Free on-site parking.
You will be required to work **25 hours per week**, Monday to Friday, between 8:00 am and 3:00 pm, with some flexibility for holiday cover and other needs as required.
**Job Types**: Part-time, Permanent
Pay: £25,500.00 per year
Expected hours: 25 per week
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Sales administration: 1 year (required)
- Customer service: 1 year (preferred)
Work Location: In person
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