Haematology Cancer Care Navigator

An exciting opportunity has become available for applicants with previous NHS experience with an interest in cancer services to support our Haematology pathway in a new patient facing role.

The Cancer Care Navigator (CCN) will be part of the Clinical Nurse Specialists (CNS) team and will work very closely with the nurses to provide a single point of contact for the patients within the Haematology tumour site. The role will link closely with MDT Facilitators, Diagnostic Services and Haematology administration teams to promote seamless coordination and timely management of patients at all points of their pathway.

This role is patient facing; working as a direct point of contact for routine, suspected and confirmed cancer patients and their carers throughout the whole cancer pathway.

This role includes assisting in the delivery of the National Living with Beyond Cancer agenda (LWBC).

The purpose of this role is to complement and support the existing speciality cancer team to support patients from referral, through diagnosis and onto treatment and beyond by providing a safe, seamless, patient centred services. Maximising the health and quality of life of the patient and carers and improving the quality and efficiency of health care delivery.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Role Summary

Being responsible and accountable for their practice and behaviour under the guidance and with the support of a registered practitioner and by working as part of the speciality cancer multidisciplinary team.

Working with primary care colleagues and understand cancer pathways in order to support newly referred patients to attend for appointments and investigations providing a point of contact and promoting relevant and timely communication.

Working in conjunction with the speciality cancer team to provide coordination of high-quality patient care through on-going telephone/ face to face assessment and proactive identification of needs using basic knowledge, approved tools and procedures.

Work with the clinical team to coordinate any necessary assessments, appointments, investigations and organisation of MDTs, virtual MDTS and outcomes in order to fast track people and provide a seamless patient pathway.

Navigating the complex health and social care system to support patients at all points in the cancer pathway. Building relationships with professionals and facilitating access to a variety of services including generating referrals on the person’s behalf where necessary.

Working as part of the speciality cancer team to facilitate Holistic Needs Assessments and coordinate care for patients living with cancer who have non-complex needs so they can access the right help at the right time, providing a seamless experience of care.

Recognise when there is a potential deterioration in condition or an emergency situation and escalate these concerns to a registered practitioner in a timely manner. Early detection of problems/ actions to reduce in-patient admissions.

Providing regular supportive conversations with the person living with cancer with non-complex needs, assessing their holistic needs, and supporting them to self-manage by providing relevant information and advice, and signposting to other Macmillan resources and services available to meet their identified needs, liaising with the speciality cancer team as appropriate.

Awareness of Cancer Waiting Time Targets and systems to ensure all mandatory cancer data is accurate and timely. Documenting and monitoring all aspects of patient care coordination and service delivery.

Professional Values

To ensure Trust standards and values are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire Foundation Trust.

Ensure records and documentation are maintained, kept confidential, and meets appropriate Trust standards, and in line with the Data Protection Act.

Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motiva