Team Administrator
3 days ago
We are looking for a band 3 clerical assistant who has previous experience of providing administrative services within a NHS environment. The post holder will be part of a busy and friendly team providing clerical support to the Lower Gi Nursing service at SWFT. The post will be based at Warwick with the colorectal cancer nursing team.
You will be joining the team at an exciting time following the recent changes in the way patients with colorectal cancer are investigated and followed up. The role will be varied not only supporting the Cancer CNS but also the Clinical Endoscopists and Stoma CNS. Key tasks include answering the telephone, resolving patient queries ,typing clinic letters, booking / changing appointments, recording referrals, scanning documents, sending electronic tasks, monitoring waiting times, cancelling / adding clinics, monitoring patient literature and stationery stock levels, photocopying and booking rooms.
Having sound knowledge SWFT IT systems will be of advantage however training will be available.
To work as part of the colorectal cancer nursing team, the clinical endoscopist and the stoma care nursing team in providing administrative support.
The post holder will be required to work within the team to provide a comprehensive and quality clerical service, while maintaining a high quality of support to the department and presenting a caring, professional and efficient service to patients and their families.
To support the management of the cancer pathway, Referral to treatment (RTT) and E referrals
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
To type all correspondence relating to outpatients’ clinics and adhoc appointments for colorectal and stoma nurses along with the clinical endoscopist
To request new and follow up appointments as required using the Lorenzo system.
To receive enquires from patients and staff, resolving enquiries and forwarding more complex issues to the most appropriate member of the team.
To update and maintain patient records ensuring accurate record keeping at all times.
To track appointments, investigations and results, exercising judgement to ensure that clinical attention is urgently drawn to histology and radiology results and updated in the electronic record.
To take responsibility for any patient records that are kept within the colorectal nursing office.
To plan and organise the Surgical Strategy meetings, booking appropriate rooms, inviting members of the team.
Taking minutes of the Surgical Strategy meeting and providing a draft copy to the chairperson for approval.
Taking responsibility for progressing action items from meetings, liaising with the multi-disciplinary team members to ensure position statements are available for following meetings.
To provide administrative support to the After-Bowel Cancer (ABC) support group and maintain an up to date membership list and assist in the preparation and distribution of the mail shot with the current chairperson
To have a good level of communication and be able to speak to both clinical staff and patients in a professional manner
To be competent in Excel and Word
To have high level working knowledge of the Trusts IT systems including Lorenzo, Evolve, ICE and Somerset
To be competent with Winscribe
To be compliant with Trusts mandatory training
To be empathetic with patients and relatives when dealing with sensitive issues
To have good organisational skills and be able to prioritise workload so tasks are completed in a timely manner
The post holder will be accountable to the colorectal cancer lead nurse they will be expected to work autonomously and organise their workload appropriately to ensure letters and results are typed in a timely manner.
They will be responsible for ensuring that levels of stationary and patient information booklets are kept stocked appropriately.
To be financially aware and inform line manager if any high cost items are required
The post-holder will be dealing with patients who may have sensitive highly emotive issues and will need to p
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