Ward Clerk

7 months ago

Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

Castle Ward is a 25 bedded acute medical ward which specialises within gastroenterology and we currently have some exciting opportunities to join our team to come and be part of what we consider to be a dynamic and challenging environment which offers developmental rewards and job
satisfaction.

Gastroenterology offers variable and widespread opportunities to develop within acute medicine. The patient group we care for covers those with liver disease, upper and lower GI bleeds, obstructive jaundice, liver and pancreatic cancers, upper GI cancers, inflammatory bowel disease, acute and chronic pancreatitis, dysphagia, anaemia and also those requiring investigations into acute and chronic weight loss (including the need for enteral feeding support).

Castle sits within the elective division within the Trust which allows us to also care for those patients who require planned on-going management of their diseases and illnesses which enables us to develop strong, supportive and trusting therapeutic relationships with patients who we see regularly; providing them with a professional but friendly and familiar environment where continuity of care and treatment can be established within a team they feel confident and safe with.

The role of the Ward Clerk role is multi-faceted. The Ward Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

**Key Result Areas**:
Main Duties

Answering any telephone enquiries in a polite and efficient manner

Filing results in patient files

Ordering patient files and notes

Ensuring that all patients have up to date VTE forms

Maintaining up to date information on the Trust’s computer systems (e.g. Healthroster, Lorenzo and Digit)

Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.

Requesting and obtaining patient records and x-rays

Booking patient transport as required

Booking and rescheduling patient appointments when required

Direct admissions to the ward

Photocopying, scanning and faxing documents as required

Provide clerical support to the Ward Manager

Deliver referrals to the relevant departments

Make any relevant follow up appointments for patients

Assist with lunchtime service

Log any maintenance work as when required

Demonstrates own work duties to new starters

Service Improvement and Audit

To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.

To provide clerical support to the nursing staff on the ward for audits that they carry out.

To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department

Housekeeping Duties

To order stationary and general supplies to ensure the ward area is adequately covered

To ensure the nursing station/ward clerk area are kept generally tidy

Communications and Working Relationships

To communicate with others in a polite and courteous manner at all times

The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public

The post holder should maintain patient confidentiality at all times

The post holder will be expected to act in accordance with all Trust policies and procedures at all times

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