Ward Clerk
7 months ago
An exciting opportunity has arisen for a part time Ward Clerk to join our team on Willoughby Ward.
Applicants must have a flexible approach to working practices to meet the needs of the service. The post-holder will be required to provide a highly efficient administrative service for the Ward.
The role of the Ward Clerk role is multi-faceted. The Ward Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place. The role will involve booking both outpatient and surgical appointments for patients.
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
**Key Result Areas**:
Ward Clerk Duties
Meet and greet patients and carers to the ward
Answering any telephone enquiries in a polite and efficient manner
Maintaining up to date patient information on the Trust’s computer systems (e.g. Healthroster, Lorenzo and Digit)
Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.
Requesting and obtaining patient records and x-rays along with printing patient labels as required
Direct admissions to the ward
Photocopying, scanning and faxing documents as required
Make any relevant follow up appointments for patients
Assist with lunchtime service
Log any maintenance work as when required
Demonstrates own work duties to new starters
Ensure patients and staff are kept updated regarding patient flow including any delays in service provision.
View the theatre lists on ORMIS/Lorenzo on a daily basis to ensure up to date and liaise with ward staff, notifying them of patient cancellations on the day of surgery
Book follow-up appointments for elective arthroplasty patients and orthopaedic follow-up from ward as and when required
To force book appointments into joint follow up clinics as required when requested by senior clinicians
Complete transport/interpreter request forms as appropriate
Find and enter necessary information for ‘Missing Data’ and the ‘Un-Outcomed’ report
Locate inpatients for visitors and direct patients & visitors to other hospital areas
Support medical secretaries and MDT staff in collating MDT meetings / agendas / notes / files
Document tracking
Actively participate in ward meetings
To perform any other duties commensurate with the grade, as directed by line manager such as typing correspondence (staff PDR write up)
Liaise directly with other unit departments to give or obtain information, including the reporting of maintenance or supply problems and to chase blood results, x-rays and TTOs (pharmacy tracker)
Manage post in and out for the ward
To produce and send PATCANs in a timely and accurate manner
Ensuring that all patients have up to date VTE forms
Booking Clerk Duties
Print the Choose & Book referral letters
Contact patients to attend appointments or surgery at short notice or when their appointments/surgery have to be cancelled
Deal with queries and liaise with the bookers/secretaries and all grades of staff in relation to appointment/surgery queries and transfer callers to relevant extensions where necessary
Outcome appropriate clinics not specified, ensuring all data is recorded correctly including RTT status / diagnosis codes and all information
Scan referral letters onto the relevant database
To assist with In-Out-patient bookings as and when required, to ensure the smooth running of the department.
Injection Clinic booking support as and when required
Service Improvement and Audit
To carry out the ward-based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients
To provide clerical support to the nursing staff on the ward for audits that they carry out
To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department
Housekeeping Duties
To order stationary and general supplies via INTEGRA to e
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