Radiology Receptionist

Previous reception experience and Data Input skill are desirable but not essential as full training will be provided. You will however need to have an excellent customer service skills and be able to deal with a variety of other tasks in a calm & professional manner.

You will primarily be working on the Main Radiology Reception at Warwick Hospital but may be asked to cover at Stratford Hospital or the Women’s Unit at Warwick Hospital.

Due to the department being a 7 day service weekend working on a Rota basis is required.

If you require further information please contact Debbie Darby - Radiology Call Centre Manager or Fiona Wilkinson Departmental Coordinator on ext 4296.

To meet and receive all customers into any of the reception areas covered by the radiology department, including the checking-in of booked patients for their diagnostic examinations, and the safe and tidy keeping of the radiology waiting area.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Reception

To meet and receive all customers into the radiology department and advise appropriate radiology staff of their arrival.

To receive and check in on the RIS database all patients scheduled for diagnostic examinations.

To receive and enter examination requests onto the RIS database for all patients referred to the Trust from GP surgeries, A&E, Out-patients and Ward patients.

To acknowledge all radiological examination requests including postal referrals onto the RIS database and mark with breach date calculated at 6 weeks from date received in the department.

To follow the clerical processes for weekend working as outlined by the department.

To be responsible for the distribution of departmental post.

To advise patients who attend through the Booked Admissions Programme of procedure and liaise with the appropriate booking clerk.

To support patients/careers when they are distressed involving the professional team members when required.

To advise patients/carers of current waits times.

To liaise with ambulance control for patient return journeys.

To be responsible for the safe and tidy waiting room environment.

General

To check and register all new postal referrals using Lorenzo.

To deal with telephone enquiries from out-patient nurses and other Trust staff.

Individual security of call-centre office and department, using security alarm system.

To provide short-term cover for colleagues during periods of leave.

Development

To undertake training as necessary.

To assist in the development of team colleagues.

To participate in appraisals and personal reviews and work to achieve set objectives.

To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.

Policies/Complaints/H&S

To ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care.

To ensure that all Trust standards are maintained and monitored to improve the quality of care to all whom come into contact with services provided by South Warwickshire General Hospitals NHS Trust.

Every employee has a duty to take reasonable care of the health and safety of him/herself and of other persons who may be affected by his/her acts or omissions at work and cooperate with the Trust to ensure that statutory and Trust regulations are compiled with.