Outpatient Receptionist Support Clerk

5 months ago


Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

Patient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for people who are interested in this fixed term role.

The post holders’ main focus will be to work within the Referrals team to deal with telephone calls from patients and to book patient appointments and manager their referrals.

Applicants will need to be a good team player as well as able to work independently. They will need to be flexible, and able to use their own initiative working proactively with colleagues to ensure waiting time targets are achieved. The post holder will be responsible for prioritising own workload and ensuring data quality and customer service are met to high quality standards.

To carry out clerical duties in all aspects of the computerised Health Records Service within the Warwick and Stratford Outpatient Departments giving support to patients, medical staff and the management process, maintaining an effective customer focused service.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Booking

Support the Booking Co-ordinators in contacting patients to attend appointments at short notice or when their appointments have to be cancelled or rescheduled if required.

Accurately add patients to the appropriate inpatient or outpatient waiting list including processing inpatient booking forms and clinic outcome forms.

To book appointments and print off and send letters to patients i.e. confirmation letters, reschedule letters, did not attend letters as required.

Be aware of a patient’s 18 week pathway and the impact this will have when cancelling or rescheduling an appointment and ensuring the patient is informed.

Call Handling

Answer telephone in an efficient, prompt and polite manner.

Contact patients to attend appointments at short notice or when their appointments have to be cancelled.

Deal with queries and liaise with the Dedicated Clerks and all grades of staff in relation to appointment queries or slot capacity issues and transfer callers to relevant extensions where necessary.

Liaise with reception staff, notifying them of patient cancellations on the day of clinic.

Arrange transport/Interpreters for follow-up appointments where necessary.

Keep documentation up to date including clinic codes.

Registration

Register and change patient details which are incorrect on PAS - inter trust transfer process.

Process Referrals and all aspects therein. Input referral data onto the PAS system/referral database as required incorporating RTT status.

Print the e-Referrals Service referral letters.

Scan referral letters onto the relevant database.

Cancer Services

To process 2 week referrals for set specialties.

Contact patients to attend appointments at short notice or when their appointments have to be cancelled.

Scan referrals onto the relevant database.

Alert line manager/AGMs if no capacity to book within 2 week guidelines.

Input data into the Cancer Database.

Run and check reports as and when required.

Reception

View the Clinics prior to starting, make a note of any changes and pass this information to the nursing staff.

Check which waiting areas are designated for each clinic in the session.

Register patients onto the computer system, check their details and make any amendments as necessary i.e.: addresses, ethnic codes, telephone numbers etc. Print new labels for patient case notes with these updated details.

Relay to the patients on arrival details of any clinic delays and direct the patients to the appropriate designated waiting area.

Book follow-up appointments for patients and complete transport request forms as appropriate.

Outcome all clinic lists ensuring all data is recorded correctly i.e.: future appointments/codes and enter ad-hoc appointments onto database.

Find and enter necessary information for ‘Missing Data’ and the ‘Un-Outcomed’ report.

Take any outstanding appointment requests that require ‘force booking’ to the Outpatient Booking Centre.

Locate Inpatients for Visitor



  • Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    To carry out clerical duties in all aspects of the computerised Health Records Service within the Warwick and Stratford Outpatient Departments giving support to patients, medical staff and the management process, maintaining an effective customer focused service. To provide a knowledgeable, high quality, resource efficient and customer friendly reception...

  • Ward Clerk

    5 months ago


    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has arisen for a part time Ward Clerk to join our team on Willoughby Ward. Applicants must have a flexible approach to working practices to meet the needs of the service. The post-holder will be required to provide a highly efficient administrative service for the Ward. The role of the Ward Clerk role is multi-faceted. The Ward...

  • Ward/clinic Clerk

    5 months ago


    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    We have an exciting opportunity for a motivated, compassionate and enthusiastic Ward/Clinic Clerk that has an interest in Women’s Health and Early Pregnancy to join the existing team on our busy female surgical ward (Beaumont Ward) and the Emergency Assessment area EPAGU. The ward is evolving becoming a more dynamic workplace which requires the correct...

  • Ward/clinic Clerk

    5 months ago


    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    We have an exciting opportunity for a motivated, compassionate and enthusiastic Ward/Clinic Clerk that has an interest in Women’s Health and Early Pregnancy to join the existing team on our busy female surgical ward (Beaumont Ward) and the Emergency Assessment area EPAGU. The ward is evolving becoming a more dynamic workplace which requires the correct...

  • Ward Clerk

    5 months ago


    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Nicholas ward is a 27 bedded short stay frailty ward. We currently have an exciting opportunity to join our team and become part of what we consider to be a dynamic, challenging and supportive environment which offers developmental rewards and job satisfaction. Nicholas Ward offers variable and widespread opportunities to develop within emergency medicine....

  • Virtual Ward Clerk

    5 months ago


    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has arisen for our virtual ward service, providing a range of administrative and clerical support as delegated by the medical and nursing team. The role is varied and challenging, and applicants will need to demonstrate good team working and an ability to work independently. The post holders’ main focus will be working with...

  • Ward Clerk

    5 months ago


    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Castle Ward is a 25 bedded acute medical ward which specialises within gastroenterology and we currently have some exciting opportunities to join our team to come and be part of what we consider to be a dynamic and challenging environment which offers developmental rewards and job satisfaction. Gastroenterology offers variable and widespread opportunities...

  • Virtual Ward Clerk

    5 months ago


    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has arisen within our virtual ward service, providing a range of administrative and clerical support as delegated by the medical and nursing team. The role is varied and challenging, and applicants will need to demonstrate good team working and an ability to work independently. The post holders’ main focus will be working with...


  • Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has become available to join the Outpatient Nursing team at Warwick Hospital. The Outpatient Department at Warwick/Stratford Hospital offers a wide range of clinical experience providing care for patients attending for clinics across 36+ specialities. We are looking for a highly motivated individual to join the team as a Band 3. You...

  • Scanning Bureau Clerk

    5 months ago


    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Scanning Bureau Clerk - Band 2 Available for Full Time **Shift pattern**: Various hours between 7.00am - 6.00pm Monday - Friday Working as part of a friendly, professional team, you will ideally have knowledge of working within a Scanning Bureau environment and be able to deal with constantly changing demands. Excellent communication and interpersonal...


  • Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Warwick/Stratford Hospital Outpatients nursing team as a Clinical Support Worker in this expanding department. We are seeking an enthusiastic highly motivated individual with excellent communication skills who has the ability to work as part of a multi-disciplinary team. You will be expected to have the...

  • School Receptionist

    4 weeks ago


    Warwick, United Kingdom CV-Library Full time

    Job Advertisement: School Receptionist 12 months Fixed Term Contract Location: Warwick Pay Rate: £12 - £15 per hour Hours: Full-time, 8:30am - 4:30pm Contract: Temporary (Maternity Cover) 12 months fixed term contract T4S Education is currently recruiting on behalf of a school based in Warwick for an experienced School Receptionist. This is a...


  • Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Booking experience is desirable but not essential as full training will be provided. You will however need to have an excellent telephone manner and be able to deal with a variety of other tasks in a calm & professional manner. You will primarily be working in the booking office but may be asked to cover other areas including reception if required. Due to...

  • Receptionist

    5 months ago


    Warwick, United Kingdom The Charlecote Pheasant Hotel Full time

    Our mission at **The Charlecote Pheasant Hotel **is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - you could be our next **Receptionist!** As part of our team you can enjoy the following benefits: - Perkbox - monthly freebies, highstreet brand street discounts, flexible points to...

  • School Receptionist

    5 months ago


    Warwick, United Kingdom YSA Education Full time

    Job Overview: As the School Receptionist / Administrator, you will play a vital role in creating a warm and welcoming atmosphere for children, parents, and staff. Your friendly manner and excellent communication skills will be essential in building positive relationships with families, ensuring that they feel valued and supported throughout their child's...

  • Purchase Ledger Clerk

    1 month ago


    Warwick, United Kingdom CV-Library Full time

    Purchase Ledger Clerk (Temporary Position) Location: Warwick Hourly Rate: £14.35 per hour Type: Temporary - 3-6 months Are you an organized and detail-oriented finance professional? We are looking for a Purchase Ledger Clerk to join our team in Warwick on a temporary basis. This is a fantastic opportunity for someone eager to contribute to a...


  • Warwick, United Kingdom CV-Library Full time

    Dental Seekers are proud to be recruiting a new Lead Receptionist for a well-established and friendly dental practice committed to providing exceptional patient care. We are seeking a dedicated and organised Lead Receptionist to join their team and help create a welcoming environment for patients and to oversee the operational side of the front of...

  • Purchase Ledger Clerk

    1 month ago


    Warwick, United Kingdom SF Recruitment Full time

    Purchase Ledger Clerk (Temporary Position) Location: Warwick Hourly Rate: £14.35 per hour Type: Temporary - 3-6 months Are you an organized and detail-oriented finance professional? We are looking for a Purchase Ledger Clerk to join our team in Warwick on a temporary basis. This is a fantastic opportunity for someone eager to contribute to a dynamic...

  • Dental Receptionist

    5 months ago


    Warwick, United Kingdom Aspire Smiles Full time

    **About us** We have an exciting opportunity for a part time Dental Receptionist to join our fully Private Dental practice based in the new Warwick Gates estate area that offers excellent career progression and development prospects. We are a friendly, forward-thinking practice offering private treatments such as Implants, Sedation, General Dentistry and...


  • Warwick, United Kingdom Nurse Seekers Full time

    Dental Seekers are proud to be recruiting a new Lead Receptionist for a well-established and friendly dental practice committed to providing exceptional patient care. We are seeking a dedicated and organised Lead Receptionist to join their team and help create a welcoming environment for patients and to oversee the operational side of the front of house....