Funeral Plan Redemptions Administrator

3 weeks ago

Lichfield, United Kingdom Central Coop Full time

**What will you be doing?**: We are looking for an experienced Administrator to join our Plan Redemption Team. Acting as the first point of contact for customers redeeming funeral plans, you’ll provide support and empathy, as well as showing consideration for the grief that our customers may be experiencing.

The Funeral Plan Redemption Administrator will provide an efficient service in line with agreed performance and quality standards, FCA regulation and our internal policies and processes.

You’ll be liaising with internal and external customers as well as third-party plan providers.

As part of this role, you’ll be responsible for data entry regarding the redemption of pre-paid funeral plans, in the Plan Management System, the Online Plan portal and Third-Party Redemption data spreadsheets.

You’ll help support with reporting and monitoring as well as maintaining records to make sure all dealings with customers are correctly recorded in line with FCA requirements.

Working as part of a dedicated team, you’ll be supporting colleagues in the delivery of team objectives
- which may include working on projects and contributing to the continuous improvement processes.

You’ll help ensure service level agreements (SLAs) are understood as well as their impact on day-to-day processes. This will include making sure that customer queries are resolved within the agreed SLAs.

This is a hybrid role which will see you working a mixture of at home as well from our Support Centre in Lichfield.
**How will I know if I am right for this role?**:
We are looking for a customer focused individual, who can show good attention to detail as well as demonstrate empathy to customers

Ideally, you will have previous experience in an administrator role and be experienced with Microsoft Excel and other Microsoft software.

You’ll need to be self-motivated as well as an enthusiastic team player and be able to effectively manage your own time.

Strong organisation and communication skills are essential.

**What is in it for me?**

In addition to our competitive salaries, our colleagues also benefit from:

- Fantastic colleague discount
- including a discount of up to 20% on our products.
- Retail discounts
- our new hub offers colleagues access to hundreds of exclusive retail discounts, save money on days out and take advantage of holiday discounts.
- Holiday buy
- colleagues can buy up to a week extra of annual leave each year to enjoy the things that matter to them outside of work.
- Colleague recognition
- we make sure we celebrate our colleague’s achievements both personally and professionally
- Enhanced family friendly policies
- we want to help you feel fully supported during any significant life events.
- Share of the profits
- we pay a share of our profits to our colleagues as a thank you for their contribution to our success.
- Paid time for volunteering
- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Give as you earn
- as a caring society, we want to help you support charities which mean something to you.
- Wellbeing Benefits
- an annual health check and access to a virtual GP to support your health and wellbeing
- Healthcare Cashplan
- your wellbeing is important, so you are able contribute to a voluntary plan that helps pay towards a range of healthcare expenses.
- Cycle 2 work
- Colleagues can hire a bike through our cycle 2 work scheme and add accessories on at the same time.
- Company Pension
- Colleagues can access a company pension scheme with us and receive an employer contribution when they too contribute. We also offer Pension wellbeing information to help you plan for retirement.
- Life Assurance
- You’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- Personalised learning and development
- with easy access to a wide range of training programmes

**Who are we?**: As a progressive Co-operative Society, we want the people in our communities to thrive, for generations to come. Our people are the energy behind this positive change. We’re looking for like-minded people who want to support our communities and to know the needs of the people who live in them, to help us reach our goal of creating a sustainable society for all.

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