Personal Funeral Advisor

6 months ago


Lichfield, United Kingdom Jennifer Ashe & Son Funeral Directors Ltd Full time

Jennifer Ashe & Son Funeral Directors are well-established, family-owned funeral directors with multiple funeral homes across the region.

It is important to note that this role would predominantly be a 'lone worker' role. Although there will be interaction with other team members and clients throughout the day there will be occasions where you will be working alone.

Duties and skills are to include, but not limited to:

- Managing and organising funeral arrangements and administration with utmost care and compassion.
- Coordinating with other branches and the head office.
- Handling at need, and pre-paid funeral arrangements with clients/funeral directors.
- Handling Stonemasonry orders and enquiries in connection with our stone masonry department.
- Using the Funeral Manager software system
- Dealing with clients' needs/wishes.
- Liaising with clients, crematoria, ministers, funeral director and clients.
- Arranging collection of cremated remains.
- Assisting with the movement of deceased in and around the premises.
- Supporting clients when they visit the Chapel of Rest
- Assisting Doctors to view deceased persons whilst completing cremation paperwork.
- Maintaining the appearance of the reception, public rooms, kitchen area and toilet.
- Must have excellent customer service skills, be smartly presented, well organised, proactive and be able to work on your own, or within a team environment.
- Strong literacy and numeracy skills and PC literate, articulate with an attention to detail
- Must be willing to build relationships with the local community as well as our clients and prospective new ones.
- Uniforms will be provided.
- Must be able to drive and access their own vehicle. (Fuel will be paid for when visiting clients/other branches if required)
- Our service must, at all times, be first class and the care and consideration of our clients’ needs and requirements is of the utmost importance.

Hours of work;
We have 1 position available;
Monday - Friday 10:00am - 4:00pm

**Job Types**: Part-time, Permanent

**Salary**: £11.00-£13.50 per hour

Expected hours: 30 per week

**Benefits**:

- Additional leave
- Employee discount
- Free parking
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Application question(s):

- What motivates your interest in joining Jennifer Ashe & Son Funeral Directors Ltd?
- While this role is primarily located at our Lichfield office, we do have multiple branches throughout the West Midlands and Staffordshire. Occasionally, you may be requested to work at a different branch to provide coverage for absences or holidays. Rest assured, any fuel costs associated with this requirement will be covered by the company. Are you willing to support and cover other branches when needed?
- What is your level of experience in supporting families who have suffered the loss of a loved one?
- Do you hold a full UK driving licence?

**Experience**:

- Funeral Arranger: 1 year (preferred)
- Customer Service: 2 years (preferred)

Work Location: In person


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