Funeral Plan Arranger

7 months ago


Lichfield, United Kingdom Central England Coop Full time

**What will you be doing?**: Central England Co-operative Funeral Plans Limited (CEC FPL) is a wholly owned subsidiary of Central England Co-operative Limited (CEC). It is a newly formed business set up to be the specialised and regulated funeral plan distributor and provider within the CEC Group.

Thousands of families in local communities across the sixteen Counties we serve, trust us to support them at a difficult time by taking care of all the small details that make a big difference.

The pre-paid funeral plan market is growing at a rapid pace due to product awareness and families financially planning for the future. With our strong brand and excellent product offering, we have a competitive advantage, providing the pre-paid funeral plan.

In this rewarding role, you will understand customer needs to talk them through our wide range of pre-paid funeral plan options, ensuring compliance with Financial Conduct Authority regulations.

**How will I know if I am right for this role?**: At Central England Co-operative, everyone’s welcome.

We’re looking for caring and talented people that strive to deliver excellent customer service. You’ll be passionate about offering our customers choice and value and making sure they are getting the right funeral plan for them, covering their needs across our range of funeral services including memorialisation, wills and probate and legal services.

Being able to demonstrate a strong sales technique, you’ll be passionate in delivering new business and growing opportunities - taking ownership of individual funeral plan sales generated through various sources.

You will be creative in your support of local community events and initiates
- retaining, growing and maximising all opportunities with potential customers through the introduction and management of campaigns and initiatives.

Charismatic, friendly and personable, you will comfortably and easily build relationships with new and existing customers through various forms of communication. This role will be mobile working; therefore, you’ll be required to carry out both in person meetings with customers across your trading area and using remote methods such as video and telephone calls.

Experience of working in an FCA regulated environment and/or being FCA certified would be an advantage, however this is not a requirement to apply, as successful applicants will be put through FCA certification upon an offer being made.

**Who are we?**: As a progressive Society, we want the people in our communities to thrive, for generations to come. Our people are the energy behind this positive change. We’re looking for like-minded people who want to support our communities and know the needs of the people who live in them, to help us reach our goal of creating a sustainable society for all.



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