Funeral Plan Redemptions Coordinator

4 months ago

Lichfield, United Kingdom Central Coop Full time

**What will you be doing?**: We are looking for an experienced Coordinator/Supervisor to join our Plan Redemption Team to help with the day-to-day management of the team.

With an understanding of the requirements of operating within an FCA regulated environment, you’ll be helping to make sure that all team activities are both in line with our Finance Shared Services vision as well as within FCA regulations.

Working with key internal and external customers on all matters relating to plan administration, you’ll help make sure a high standard of delivery is provided, whilst also ensuring that delivery and prioritisation of all services are within resource allocation and delivery of all functions within SLAs.

You’ll be acting as an escalation point in resolving complex internal and external customer queries and will need to manage relationships with internal and external stakeholders to make sure that all discrepancies and queries are managed efficiently within agreed timescales.

In addition to the day-to-day line management of the team, you’ll also be providing annual colleague development and performance management plans.

You’ll help support the team and collaboratively work together on process improvement. You’ll help make a difference by coaching and encouraging the team to identify opportunities for process efficiencies.

You’ll need to provide reports on Management Information and Quality Assurance as well as updating and implementing new policies when required.

**How will I know if I am right for this role?**:
We are looking for a self-starter who is experienced with Financial systems i.e. Agresso and who has previous coordinator/supervisor experience.

You’ll need to be a problem solver, with a strong attention to detail and accuracy.

Ideally, you’ll have gained prior experience in both a regulated environment and a Shared Services environment. In addition to this, you’ll have experience and a strong understanding of the delivery of a good quality customer experience.

We are looking for someone with a proven track record of delivering performance against KPIs and SLAs.

Due to the nature of the role, you’ll need to be able to work under pressure, to tight deadlines and have a resilient nature.

You’ll need strong coaching and communications skills and have experience of process improvement methodologies.

**What is in it for me?**
In addition to our competitive salaries, our colleagues also benefit from:

- Fantastic colleague discount
- including a discount of up to 20% on our products.
- Retail discounts
- our new hub offers colleagues access to hundreds of exclusive retail discounts, save money on days out and take advantage of holiday discounts.
- Holiday buy
- colleagues can buy up to a week extra of annual leave each year to enjoy the things that matter to them outside of work.
- Colleague recognition
- we make sure we celebrate our colleague’s achievements both personally and professionally
- Enhanced family friendly policies
- we want to help you feel fully supported during any significant life events.
- Share of the profits
- we pay a share of our profits to our colleagues as a thank you for their contribution to our success.
- Paid time for volunteering
- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Give as you earn
- as a caring society, we want to help you support charities which mean something to you.
- Wellbeing Benefits
- an annual health check and access to a virtual GP to support your health and wellbeing
- Healthcare Cashplan
- your wellbeing is important, so you are able contribute to a voluntary plan that helps pay towards a range of healthcare expenses.
- Cycle 2 work
- Colleagues can hire a bike through our cycle 2 work scheme and add accessories on at the same time.
- Company Pension
- Colleagues can access a company pension scheme with us and receive an employer contribution when they too contribute. We also offer Pension wellbeing information to help you plan for retirement.
- Life Assurance
- You’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- Personalised learning and development
- with easy access to a wide range of training programmes

**Who are we?**: As a progressive Co-operative Society, we want the people in our communities to thrive, for generations to come. Our people are the energy behind this positive change. We’re looking for like-minded people who want to support our communities and to know the needs of the people who live in them, to help us reach our goal of creating a sustainable society for all.

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