National IT Specialist

3 months ago

Atherstone, United Kingdom Aldi Full time

It's simple, really. You'll be an expert in your field, and our go-to person for all things IT in the technical or commercial arena.

Our National IT teams support Aldi by delivering our system and infrastructure needs. In this vital, hands-on role, you'll provide first and second-level support. Plus, you'll make recommendations to improve what we do - testing new and existing programs as needed. You're a specialist after all.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.

An exciting opportunity has arisen to become part of the NIT SCM Forecasting team as Specialist.

There will also be the requirement to provide ad-hoc support for processes associated with Forecasting and Replenishment SAP systems.

If you possess an aptitude for programming and web design to a high standard, this is a great opportunity to further develop existing skills.

**Your New Role**:

- Provide 2nd level support to both regional and centralised users from the operational business
- Be responsible for investigating, prioritising and resolving issues based upon business impact and urgency
- Provide data analysis where necessary to support incident investigation and resolution
- Liaise with and escalate to other National IT teams and International IT (IIT) departments, as well as wider business teams, as required, to ensure timely resolution of reported issues
- Prepare appropriate communication and documentation such as stakeholder updates, version release notes and technical support documents
- Your manager may require you to perform other duties as part of this role.

**About You**:

- The ability to interact with the operational business and other departments, translating technical concepts and problems into business language
- Excellent listening, interpersonal, written and oral communication skills
- Excellent problem solving skills, with a solution-oriented mindset
- An enthusiasm for technology, whilst being customer and business focused
- Logical and efficient work ethics, with a keen attention to detail
- An ability to work independently, as well as collaboratively
- An ability to effectively prioritise and execute tasks whilst under pressure

**What You’ll get in Return**:

- Salary starting from £36,220 rising to £52,410
- 5-day/40-hour week, working Monday
- Friday, with the opportunity for remote working 2 days per week.
- Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
- 5 weeks’ annual leave plus Bank Holidays
- In office flexi-time
- Full training provided
- Pension scheme
- Private employee medical insurance after 4 years
- Company sick pay scheme
- Company maternity and adoption pay after 1 year and paternity leave pay after 2 years
- Long service rewards
- Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

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