National IT Specialist
7 months ago
It's simple, really. You'll be an expert in your field, and our go-to person for all things IT in the technical or commercial arena.
Our National IT teams support Aldi by delivering our system and infrastructure needs. In this vital, hands-on role, you'll provide first and second-level support. Plus, you'll make recommendations to improve what we do - testing new and existing programs as needed. You're a specialist after all.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.
This is an exciting opportunity to work on a project as an IT Specialist using SAP S/4HANA in the Supply Chain domain.
The role requires working with several stakeholder groups, including International and National IT teams, 3rd parties and business teams. It also requires pro-active monitoring and analysis, along with incident and problem management.
**Your New Role**:
- Be responsible for prioritising and resolving issues based upon business impact and urgency
- Plan and prioritise problem analysis, mitigation and resolution
- Liaise with IT and International IT (IIT) departments as well as wider business teams, ensuring timely resolution of reported issues
- Develop training materials and other support documentation
- Maintain an understanding of user requirements and open issues for the area of responsibility, actioning change requests where appropriate
- Manage and implement scheduled software updates and planned changes to supported solutions
- Ensures policy compliance within area of responsibility
**About You**:
- Ability to work independently, upon their own initiative and at a fast pace
- Is able to take significant responsibility with a pragmatic, goal oriented approach
- Be self-motivated, adaptable, and have the ability to build collaborative relationships at all levels
- Excellent listening, interpersonal, written and oral communication skills
- Able to plan a few months ahead, including contingency planning
- Experience of Stakeholder Management and communication (internal & external)
- Experience of explaining complex issues in rudimentary terms
- Experience of Supply Chain systems
- Experience of working with SAP
- Experience of working within a technical support role
- Experience of Service go-live and on-boarding new Services
- ITIL Service Management
**What You’ll get in Return**
- Salary starting from £36,220 rising to £52,410
- 5-day/40-hour week, working Monday
- Friday, with the opportunity for remote working 2 days per week.
- Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
- 5 weeks’ annual leave plus Bank Holidays
- In office flexi-time
- Full training provided
- Pension scheme
- Private employee medical insurance after 4 years
- Company sick pay scheme
- Company maternity and adoption pay after 1 year and paternity leave pay after 2 years
- Long service rewards
- Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs
- Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect._
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