Customer Service Specialist

4 months ago


Norwich, United Kingdom Thurlow Nunn Full time

Job Advert

We have an exciting opportunity for a **Customer Service Specialist** at our Distrigo Parts Distribution Centre in Norwich. Working as part of our Warehouse Administration team you will be responsible for resolving backorders from our manufacturer partners and sourcing alternative supply where appropriate. In addition, you will be tasked with providing up to date backorder status reports for our key accounts. You will need to have a high attention to detail along with a proven knowledge of Microsoft Systems such as Excel and Outlook. Previous customer service experience preferable. If you feel you have the skill set for this pivotal role then please contact us. In return we offer a competitive salary and bonus scheme.

**Hours**

40 hours per week Mon - Fri 8.30am - 5.00pm with 30 minutes Lunchbreak.

**Salary**

£24,500

**Key responsibilities include**
- Resolving backorder enquiries by liaising with suppliers and escalating situations via manufacturer ticketing system.
- Processing and providing backorder status reporting to our key accounts.
- Sourcing alternative supply for backorder parts.
- Assisting Warehouse Administrator as and when required.

**In return we offer a competitive package of**:

- 31 days annual leave (including Bank Holidays)
- Pension Scheme
- Life Assurance
- Free Comprehensive RAC vehicle cover
- Cycle to work purchase scheme
- Preferential parts, service and labour rates
- Discounts on new and used vehicles
- Access to health and wellbeing support services
- Free refreshments
- Employee Assistance Programme (EAP)



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