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Customer Service Specialist
3 months ago
Are you dedicated to delivering outstanding customer support and uncovering new business avenues?
We are looking for a Dynamic Customer Service Specialist to transform and enhance our Aftermarket division. In this vital position, you will oversee centralized machine monitoring systems, ensuring efficient service processes and total customer satisfaction. While this role is not directly customer-facing, your strong communication abilities will ensure customers feel appreciated and supported.
Your collaboration with service managers and technicians will allow you to identify sales prospects, suggest preventive strategies, and provide effective solutions. You will play a crucial role in the company’s growth and profitability, acting as a key driver for smooth operations and improved customer relations.
Key Responsibilities:
- Discover new business prospects through system notifications and diagnostics.
- Leverage remote systems for preliminary work on alerts and diagnostics.
- Engage with clients to propose effective solutions.
- Optimize work scheduling and resource allocation.
- Analyze data to reveal sales opportunities.
- Address client requirements and promote additional products.
- Follow up on suggestions for further sales.
- Assess completed evaluations for upselling potential.
- Provide exceptional service through phone calls and inquiries.
- Work alongside managers for effective job distribution.
- Maintain high customer service standards.
Preferred Qualifications:
- Enthusiasm for customer service and effective interaction.
- Proactive mindset and a focus on growth.
- Technical proficiency and a quick learning aptitude.
- Sales capabilities and a focus on revenue enhancement.
- Strong communication skills.
- Organizational skills and the ability to multitask.
- Team-oriented attitude and a willingness to share insights.
- Commitment to the company and its brand values.
- Valid driving license.
Benefits:
- Competitive salary and bonus opportunities.
- Investment in personal and professional growth.
- Enhanced vacation and sick leave policies.
About Us:
We are a company dedicated to the well-being and development of our employees. Join us in a stimulating and rewarding environment where your contributions are truly valued.
