Ask Desk Assistant

5 months ago


Lancaster, United Kingdom Lancaster University Full time

The ASK (Advice, Support and Knowledge) Desk is a service supported jointly by Student Education Services (SES) and Information Systems Services (ISS); the desk provides advice and information to students and acts as an enquiry triage service.

As the ASK Desk Assistant, you will support SES and ISS in providing their support services, acting as a first point of contact for students who need face to face information or advice, referring more complex student queries on to relevant services. You will manage and prioritise the day-to-day operations for the ASK Desk and will be able to multitask effectively.

Responding proactively to face to face queries, you will have excellent customer service skills and an ability to use your initiative, pre-empting popular student queries. You will be able to demonstrate good communication skills with an ability to interact with a wide range of people.

No two days are the same in this interesting role, central to our organisations commitment to putting students at the heart of everything we do. Offering a fantastic set of benefits including 25 days annual leave plus additional University closure days at Christmas and Easter. We also provide a comprehensive set of **staff benefits and development opportunities**.



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