Optical Assistant

3 months ago


Lancaster, United Kingdom Zest Business Group Full time

A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.

They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting

Optical Customer Service Advisor- Role

  • Head office based role
  • Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
  • Deliver Customer call backs to agreed timeline
  • Log all calls received or made
  • Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
  • Expedite urgent orders
  • Resolve technical issues using help desk function if necessary
  • Contract account managers with any account related issues
  • To build long term relationships with our customer & to build rapport on every customer touch point
  • Any other departmental function as directed by the Manager
  • Liaise with other departments

Optical Customer Advisor - Requirements

  • 1+ years experience of working as an Optical Assistant
  • Excellent understanding of customer service
  • Ability to develop relationships

Optical Customer Service Advisor - Benefits

  • Base salary £23,490
  • Monday to Friday - 9am to 5pm
  • 20 days holiday plus bank holidays
  • Become part of the Employee Ownership team after 6 months

To avoid missing out on the opportunity please follow the 'Apply Now' link and we will be touch as soon as possible.


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